Roon slow to load data and start playback (ref#P0NK7V)

Support
1

What app are you having the slowness issue with?

· Roon

What kind of performance/speed issue are you experiencing?

· The app takes a long time to respond to commands

Please try to reboot your Roon Server

· Yes, rebooting helps, but the issue returns after some time

Please try to reboot your networking gear (Router/Switches/etc.)

· No, the issue is still the same even after a reboot

Is there any change in behavior if you try to navigate to Roon Settings -> Library and set both Background and On-Demand Audio Analysis to Throttled or Off?

· No, the issue is still the same

Does the issue happen on multiple Roon Remotes (controllers) or just one?

· Issue happens on multiple remotes

Router Domain Name System (DNS) change

· I don't know how to do this

What is the operating system of your Roon Server host machine?

· Roon Optimized Core Kit (ROCK)

Timestamp of issue occurrences

· all the timne recently

Describe the issue

Roon is slow to load any information such as artisis, albums radio etc. Once load these it takes a long time to actually start playing.

Describe your network setup

BT modem-router, one Netgear switch between the roon (run on Intel NUC). Music is on the SSD installed in the NUC

2

Hi @wobare,

Thanks for laying out the setup so clearly. Since the slowdown affects browsing and playback across multiple remotes, we want to look at both the Roon Server side and the network path around it.

We just released a new Roon update today, can you please confirm if this has helped at all? If it hasn’t, we will want to review diagnostics around a known slow period.

We will enable diagnostics on your account, and the next time Roon becomes sluggish, please note the exact local time and date, plus what you were trying to do at the time, then post that here so we can check the logs against it.

If you can share those details, we can narrow this down from there.