Roon software freezes on MacBook Pro running macOS Sonoma (ref#XSC0JB)

[Egil_Bokn]

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *Directly-connected Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· The System Output has *no problem*, it's only my other Zone.

How is the affected Zone connected to your RoonServer machine?

· Network - WiFi

Which network audio protocol is the Zone using with Roon?

· RoonReady

Does the device show up at all in Roon Settings -> Audio?

· No, it does not show up there

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

If the device has multiple output options, do the other options work as expected?

· Only one output type is affected while the other output type works as expected

Is the device using the latest firmware as per the manufacturer?

· Firmware is up-to-date but the issue remains

What are the make and model of the affected audio device(s) and the connection type?

· Cable to the internet on equipment which uses music. Like shown on the picture below, it looks like normal, but there is no response when trying to do something.

Describe the issue

Hi.

I am having a problem again where my ROOM software starts freezing, and the only thing I can do is restarting my Mac.

I really don`t understand why this is happening. I removed ALL ROON things I had on my Mac, downloaded again and everything was fine up until a few days after i downloaded the new one, when it started freezing again.

I have downloaded the latest version on ROON.

I have a 1 year old MacBook Pro with macOS Sonoma version 14.6.1.

Could it be a Mac problem?

Best of regards from Egil

Describe your network setup

All audio connected with cables, while my Mac uses wireless. Tidal & Spotify works without any problems at all, while ROON freezes.

[benjamin]

Hey @Egil_Bokn,

Thanks for taking the time to write in! Sorry to hear about your Mac issues. As a first step, let’s review the firewall settings on the Mac, and confirm that Roon is listed as a proper exception. Take a look at this article to see if it aligns with what’s required on Roon’s side:

FAQ: Adding Roon as a Firewall Exception

(You can also temporarily disable this firewall and see if you experience the same issues.)

We’ll be standby for your reply!

[Egil_Bokn]

Good morning.

Like I have said before, I have to restart my Mac to get my Roon software working again. I re-started this morning and Roon works fine. I checked out the firewall and it did not influence my Roon software.
I will come back to you guys where the Roon software freezes, or accept that I have to restart my Mac. Like I have said before, both Tidal and Spotify works fine all the time.

Best of regards and enjoy your weekend.

Egil

[noris]

Hi @Egil_Bokn ,

Thanks for your message. If you can please let us know the exact local time + date of the next freeze, we can then enable diagnostics mode for your account and check the logs to see if there’s any further clues.

[Egil_Bokn]

thanks a lot for the reply, and I will keep you updated when the ROON stops working. regards from Egil

[noris]

Sounds like a plan @Egil_Bokn , we’ll be here when you’re ready to pick this back up again.