Roon software lost functionality after recent update (ref#65XPOQ)

What best describes your playback issue?

· Playback starts, but I don't hear any music

Is there a specific error message you see? If so, please select from the following options:

· Other

Please try to reboot your Roon Server and check to see if this helps.

· Rebooting my Server had no effect, the issue remains

Please try to reboot and unplug/replug in your affected audio device and check to see if this helps.

· Rebooting and unplugging/replugging my audio device, the issue remains

Please open your Roon Remote and select the "System Output" Zone and try to play to it. Do you encounter any playback errors with this Zone?

· I can play back music *without issue to System Output*, it is only the *other zone that has issues*

What method is the audio device connected with to the server (Roon Ready, HDMI, USB, AirPlay, Chromecast, etc.)?

· Roon Ready (Network)

Is the audio device on the latest firmware version, as per the manufacturer's app?

· I don't know how to check this

Is there any change in behavior when using a different cable for the connection for the audio device?

· No, using a different cable didn't change anything

Have you reached out to the manufacturer of the audio device regarding this issue yet?

· No, I have not reached out

Does the issue happen with local library music, streaming service music, or both?

· Both local and streaming content are affected

Please try playing content of a lower sample rate (44.1kHz or 48kHz). Do you still have the same issue?

· No, lower sample rates are still affected

What is the model/manufacturer of the affected audio device(s) and the connection type?

· Bluesound Node 2i to Anthem MRX 720

Describe the issue

Roon lost functionality after update

Describe your network setup

Computer with Roon server hardwired to Node 2i connected to Anthem MRX

Hi @Robert_Muehleisen,

Commonly, this is the result of Windows Defender firewall interfering with RoonServer.exe, RoonAppliance.exe, or RAATServer.exe.

Have you verified that all of Roon’s processes have been added as exceptions in the Windows firewall settings?

I’d also verify that the location to which you’ve installed RoonServer remains accessible to the user level and any credentials on the system administrator level of this machine haven’t changed.

If you’re still having trouble, you can perform a full database refresh (provided you have a reliable Roon backup available):

  • Make a Backup of your current RoonServer Database
  • Exit out of RoonServer
  • Navigate to your RoonServer’s Database Location
  • Find the folder that says “RoonServer”
  • Rename the “RoonServer” folder to “RoonServer_old”
  • Reinstall the RoonServer App from our Downloads Page to generate a new RoonServer folder
  • On the Roon Remotes, press “Use another Roon Server” and connect to the new database