Roon software non-functional after update (ref#S0BE8U)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· After update today nothing works

Tell us about your home network

· tP-link archer ax55pro

2

What are you running Roon server on?

3

Sonictransporter. I was listening to music on my system via Roon, it asked me if I wanted to update, I did, then nothing worked. It couldn’t find the Roon server. I unplugged and rebooted it many times, which always worked in the past.

4

You will just need to update your SonicTransporter

https://community.roonlabs.com/t/server-not-found-after-updating-roon-ref-irlcql/319396/7?u=suedkiez

5

Updated SonicTransporter to 2.8 and rebooted several times. Roon still cannot find the server. Not sure what to do.

7

I was having the same problem. I moved my core to my laptop (one of my controllers). After upgrading to 2.8, I completely STOPPED the Roon Server. Cleared the Cache, then restarted the Roon Server. THEN logged into Roon, Logged out of the server on my laptop (or disabled it, I don’t remember). Logged back into Roon, and it found the server on my sonicTransporter!! Took several hours today to get it running, but everything is working again!! Good Luck!

8

We have a Roon troubleshooting guide on the sonicorbiter.com FAQ that has a lot of good tips to get Roon working.

9

Hello @turano @Kevin_Whiteleather

Since Andrew Gillis (CEO of Small Green Computer) has pointed to their specific troubleshooting resources, we would like to check your progress with those steps.

Have you had a chance to go through the Roon troubleshooting guide on the sonicorbiter.com FAQ yet? If so, did any of the tips there change the status of your server, or are you still unable to locate it after the update and reboots?

Please let us know the outcome of those specific steps so we can determine the next course of action.

10

Yes, as I mentioned above, I did get everything working again. All is up and running, and I am back to enjoying my music and Tidal through Roon. I hope that my post will be of help to others who may have the same issue. I do have to thank both you and Andrew Gillis for the technical support. This is another reason that I have and will continue to highly recommend both companies to everyone I can. Thank you both again!