Roon Software Not Running?

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@Friedhelm_Gier, please provide some context and re-upload the image as the link is broken.

You may want to take a look at this post.

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Hallo,mein Nucleus verbunden über usb am Auralic Altair G1,beide mit lan am Switch angeschlossen.Interne ssd Samsung 1TB,Fernbedienung.IPad.Router Telekom.

Hello,my nucleus connected via usb on the Auralic Altair G1,both connected with lan on the switch. Internal ssd Samsung 1TB,Remote Control.iPad.Router Telecom.

It’s not clear what the issue is from this. What’s more, the image has failed to load again.

Please provide details as described here:

Describe The Issue

When you start a thread in the #supportcategory, make sure to include:

  • What’s not working
  • How often the issue occurs

This could be “every time I start the app”, or “every time I click a certain button”, etc.

If you’re having a crash or an issue that happens sporadically, it’s helpful if you can let us know an approximate time for when it last happened.

Describe Your Setup

It’s important that you include all relevant setup information so our team can get a clear understanding of the issue.

Your post should include:

  • Details on your Core machine (OS, Hardware specs, Roon build)
  • Details on your Remote(s) (OS, Hardware specs, Roon build)
  • Networking details (especially what hardware you’re using, how everything is connected, and anything notable about how it’s all configured)
  • Audio devices in use
  • Library details (where your music is stored, whether you’re using a streaming service, how many tracks are in your library)

Including these details in your first post helps us resolve your issues faster.


In many cases, screenshots of your audio settings or signal path may help us resolve your issues faster.

Once you’ve taken a screenshot, upload it to Community using the Upload button:

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Add images

Hi @Friedhelm_Gier,

We’re having issues seeing your images. Can you please use the format below?

Roon Core Machine

Include your operating system and machine info (Model, CPU, RAM)

Networking Gear & Setup Details

Your network gear (model of routers/switches) and if on WiFi/Ethernet

Connected Audio Devices

Specify what devices you’re using and their connection types, like USB/HDMI/Chromecast, etc.)

Number of Tracks in Library

Tell us how large your music library is, eg. “30,000 tracks”

Description of Issue

Tell us about the problem you’re having in as much detail as possible. Screenshots are always appreciated!

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