Roon Software stuck trying to contact ROON Servers (ref#IMXH4S)

[bill_costello]

What’s happening?

· Other

How can we help?

· How do I ...?

Other options

· I want to report a metadata issue

Describe the issue

Roon Software stuck trying to contact ROON Servers

Describe your network setup

Hardware - ROON Nucleus+ ( server) ethernet connected to network> played thru HifiRose RS-250 DAC/Streamer.

[Rugby (aka Daniel or Big Dan)]

Reboot the server, that usually fixes the issue

[connor]

Hi @bill_costello,

Thank you for your post. Diagnostics indicate that the Nucleus was indexing a subdirectory location that might have been undergoing backup by a third-party service or was otherwise unavailable. The Nucleus couldn’t gather file information - and at points couldn’t access - the files associated with local library tracks.

If a restart of RoonServer hasn’t resolved this issue, then verify that the Nucleus has reliable network access to the storage location and share a screenshot of the Nucleus Web Administration Page and Watched Folders path in Roon here.

Thank you!