Roon software won't start normally and login doesn't work

[Michael_McMahon]

I opened Roon over the weekend and found that I could not access the software unless I ran it in Administrator mode. Thinking something was off on the installation, I logged out and tried to log back in, but cannot get past the login screen.

If I run as a normal process (not as an administrator), all I get is a blank screen where the Roon app would be and it never proceeds from there. I have to force quit the app to close it.

When I run it as an administrator, I get the option to connect to my core and then it opens a browser for me to select my login. After I select the login, I get a “Redirecting, please wait…” message, along with the option to click if it doesn’t continue. Nothing ever happens and clicking does nothing either.

[Robert_F (Rob)]

@Michael_McMahon, please see the link below. There was an issue with Friday’s update and Roon has reverted to the previous version which can be downloaded and reinstalled from Roon’s downloads page.

@brian

Hello all,

We’d like to offer our apologies for the issues with the recent update. We now have the capability to release a build to the user base gradually, to a few percent of our users at a time, so that we can spot issues before they impact everyone, and this was our first exercise of that system.

Unfortunately, this update resulted in some Windows users being unable to start the software after taking the update. This update was made available to only a few percent of our users, and a minority of that few percent were impacted. While we are thankful that this did not have a broader impact, we can certainly understand that those impacted are frustrated.

We halted the rollout on shortly after issue reports started rolling in this weekend. This will give us time to address the underlying issue and re-test everything. We will be conducting a full post-mortem investigation to determine any process changes that are required going forward to prevent a similar incident.

If you were one of those affected by this issue, it is safe to download the current production build from Roon - Downloads and re-install. This should put you back into working order.

Thanks for all of the feedback on this, and again, we’re sorry for the turbulence.

[Michael_McMahon]

Thank you. I did see that and so today I downloaded the installer again and ran it. I can’t remember the version exactly, but I think the application folder structure shows something like 1311?

The issues I reported above are with that older version.

[Robert_F (Rob)]

Were you able to login then with the reinstalled version?

[Michael_McMahon]

No. My issues as described above continue exactly the same.

[Robert_F (Rob)]

OK (but not really). This is frustrating, maybe another user has a solution. Do you have a backup of your Roon database created from within Roon? If so, if this continues it may be worth deleting entirely and reinstalling a clean version (but recommend holding off until others comment).

[Michael_McMahon]

Thanks for trying to help. What’s really weird is that it doesn’t open completely without running as admin. I think I will delete it (try to) fully. My DB exists on my Linux Roon Core, so hopefully it’ll be all right.

[Michael_McMahon]

A complete uninstall and clearing of settings and databases worked. After I reinstalled the software, everything worked as expected again.