This may seem like an episode of the Twilight Zone.
I replaced my PC with a new one. Roon was installed and working fine on the previous PC. I downloaded and installed Roon Windows 64bit on the new computer. The program installed and opened up like normal and showed only Tidal albums and tracks in the library. I then I initiated a restore from backup. It started going through the seemingly routine motions of restoring, but at some point in time while I wasn’t watching, Roon disappeared from the screen and any trace of it mysteriously disappeared entirely from my PC leaving behind no trace. Roon no longer appeared in the start menu. I searched the Program Files and Program Files (x86) folders and there is no Roon folder in either. I also opened up Programs and Features in Control Panel, and Roon isn’t listed as an installed program there either. All that was left is the installation file in my downloads folder.
I made the assumption it could have been because of initiating a restore a backup and maybe the backup file was corrupt. So I downloaded a fresh copy of the same exact version of the Roon software and installed it. The same as before, Roon opened up and showed a library consisting only of Tidal albums and tracks. I left it open for a while, and again every trace of it vanished from my computer.
Unfortunately, in either instance, I didn’t try playing a Tidal track, so I don’t know if there was a playback issue before the disappearance.
• My operating system is Windows 10 Pro 64 bit.
• I am using a Dell XPS tower PC with:
- Intel Core i7-7700K CPU @ 4.20GHz, 4200 Mhz, 4 Core(s), 8 Logical Processor(s)
- 16 GB RAM
- 500 TB SSD with plenty of free space
• My music is stored on a Synology network attached storage device (which has always been where my music was stored an had worked fine with Roon on the previous computer. It is hard wired to my network via ethernet cable.
• I am using an ASUS RT-AC66U model Wireless-AC1750 Dual Band Gigabit Router
• My PC has a direct ethernet cable connection to the router with nothing in between.
• My NAS is ethernet cabled to the network with a gigabit ethernet switch between it and the router.
• There is a mix of wired and wireless gear. My desktop PCs are ethernet cabled, but I use wireless connections for other devices such as tablets, phones, laptops, etc.
• I have an iPad and Samsung tablet with the Roon mobile app installed, both were working fine before I changed computers, but of course, now they can’t detect a Roon server.
Let me know if you need any additional information.