Roon songs playing at 44.1/16 instead of high resolution from Tidal (ref#0QGN8H)

What’s happening?

· Something else

How can we help?

· None of the above

Other options

· Other

Describe the issue

I use roon with tidal. I have tidal set to max setting. All my roon songs play at 44.1/16 even if the tidal output is high res. I’m not getting what I paid for.

Describe your network setup

Apple iMac m1 for roon server. Eero routers.

1 Like

Hi @abby_antweil Welcome to the forum.

You may want to ensure that you have “Max” selected under Tidal. Go to Settings/Services/Tidal and hit Edit.
Ensure the drop box shows “Max”.
Restart Roon and check that the files now play at higher rate. If they do not go back into the Edit Screen and then Log Out of Tidal. Log back in to Tidal and then restart again.
This normally works to get you to the Higher Resolutions.

1 Like

Hi Fergus, you might want to delete that screenshot, because your e-mail address is visible in it.

1 Like

Thanks Arlen.

1 Like

Hi @abby_antweil,

I wanted to check in on your thread and see if you were still having issues? Did @Fergus_B comment help?

If you’re still having issues, please share a specific track name when you experience the issue, and we’ll enable diagnostics for your Roon Server.

Thanks! :pray:

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