Roon Core Machine
MacBook Pro (15-inch, 2018),
Version 11.4 (20F71)
2.2 GHz 6-Core Intel Core i7
16 GB 2400 MHz DDR4
Networking Gear & Setup Details
router + Devialet phantom 900 speaker used as airplay device from iPhone pro max 12
Connected Audio Devices
Number of Tracks in Library
less than 2000 tracks
Description of Issue
Roon starts and keeps loading screen and nothing happens
Sorry for the trouble, @Ivan_Drahomyrov. Can you try this:
- Exit out of Roon/Roon Server
- Navigate to your Roon Database Location -
- Locate your tidal_account file and delete it
- Try to start Roon again
If that doesn’t help, please use the directions found here and send us over a set of logs using a shared Dropbox link (or any other file sharing service).
there is none from Roon inside library, I’ve also paid for service and couldn’t use it, please refund or extend my account for time not being used. Still can’t run it.
Hi @Ivan_Drahomyrov, is the device you’re using your Core machine? There should be a Roon or RoonServer folder here if so.
Can you try reinstalling the app?
I am doing it now, it was running and I’ve had insane upgrade in Devialet phantom reactors using Roon streaming lossless files, but now it just stuck
reinstalled, seems to work with deviates, BUT I can’t get rid of 96 to 48 kHz sample rate conversion, is there a way to do it?
Hi @Ivan_Drahomyrov, based on the screenshot it looks like this sample rate conversion is happening on the Devialet side. I’d recommend checking the settings on the Devialet.
It’s been a while since the last interaction with our team, and I was wondering if you were able to find the Devialet settings to help in this situation? We’d love to find out how things unfolded
no, they don’t allow to change that setting or I couldn’t find it.