Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
See above
Description Of Issue
Seem like corrupted files or problems storing something. Every time I reboot computer roon wont boot. I have to use the uninstaller to uninstall the configuration files(check box 2) which forces me to relog in to ROON/Qobuz/Tidal every time I boot. Minor inconvenience but would love to get it fixed
The next time you’re in this state where you’re unable to launch Roon, would you kindly use the directions found here and send us over a set of logs using a shared Dropbox link? We’ll take a look at the logs and see what might be occurring on your machine that is preventing Roon from starting.
Right click on the Application subsection again and pick Save filtered log file as.. from the context menu
Enter the log file name, for e.g. Roon_USERNAME , and press Save
Send that over via another Dropbox link and we’ll take a look! These logs are directly from Windows and should give some further insight into what is happening.
Per my notes above, I uninstalled roon, only the databases not the application, to clear my tidal and qobuz logins. I have logged in with only qobuz and havn’t experienced any issues getting up an running. I have rebooted and replicated every instance it froze before and have not had any issues. Maybe recheck the roon logs for tidal log in issues? I found some old threads but it seemed technical feedback was most of them were isolated except for when tidal a handshake update.
Would you still like me to get the system logs?
Additionally as a side note Roon behavior seems to go into a “cannot play mode” for incompatible sample rates. Might want to make this a popup. My PC was set to 192 but the optical only supported 96 so until i stepped it down roon did not recognize and would just skip through all tracks.
The next time things freeze for you would you kindly make a note of the time that it happens and then use the directions found here and send us over a set of logs using a shared Dropbox link? You can then send along that time and the logs and we’ll take a look.