Roon Startup Isses

Support
1

Core Machine (Operating system/System info/Roon build number)

Windows 10 Pro, I7 10700k, asus maximus XII hero, 3200Mhz Kingston RAM/ Roon version 1.7, build 667 64bit. Week old computer.

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Windows10->cat6 ethernet->asus rog ac5300 router->ethernet->sonore ultrarendu->Marantz HDdac1

alternatively Windows 10PC->optical->HDdac1

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

See above

Description Of Issue

Seem like corrupted files or problems storing something. Every time I reboot computer roon wont boot. I have to use the uninstaller to uninstall the configuration files(check box 2) which forces me to relog in to ROON/Qobuz/Tidal every time I boot. Minor inconvenience but would love to get it fixed :smiley:

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Hi @brandon_buccola,

The next time you’re in this state where you’re unable to launch Roon, would you kindly use the directions found here and send us over a set of logs using a shared Dropbox link? We’ll take a look at the logs and see what might be occurring on your machine that is preventing Roon from starting.

Thanks!

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https://www.dropbox.com/s/zap8iwk3z3j900c/Brandon_Buccola_Logs.zip?dl=0

5

Thanks for sending that over, @brandon_buccola. We are looking into the logs and will follow up ASAP.

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Hi @brandon_buccola,

The next time you experience a crash, would you kindly do the following:

  1. Press Win + R and type eventvwr.msc
  2. Press OK – this should open Event Viewer window
  3. From the left sidebar go to Windows Logs > Application
  4. Right click on the Application subsection and pick Filter Current Log... from the context menu
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  5. On the Filter tab for the Logged section pick a parameter Last 30 days and press OK
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  6. Right click on the Application subsection again and pick Save filtered log file as.. from the context menu
  7. Enter the log file name, for e.g. Roon_USERNAME , and press Save

Send that over via another Dropbox link and we’ll take a look! These logs are directly from Windows and should give some further insight into what is happening.

Thanks!

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I’ll get that after work. But it seems it might be tied to tidal login.

I only logged into qobuz and it launched fine. I logged into Tidal and it froze up and then would not reopen.

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@dylan

Per my notes above, I uninstalled roon, only the databases not the application, to clear my tidal and qobuz logins. I have logged in with only qobuz and havn’t experienced any issues getting up an running. I have rebooted and replicated every instance it froze before and have not had any issues. Maybe recheck the roon logs for tidal log in issues? I found some old threads but it seemed technical feedback was most of them were isolated except for when tidal a handshake update.

Would you still like me to get the system logs?

Additionally as a side note Roon behavior seems to go into a “cannot play mode” for incompatible sample rates. Might want to make this a popup. My PC was set to 192 but the optical only supported 96 so until i stepped it down roon did not recognize and would just skip through all tracks.

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Thanks for the feedback here, @brandon_buccola.

Just to be clear:

  • Logging in to Qobuz only = No issues
  • Logging in to TIDAL = Works, but only until relaunched, and then you have to uninstall

Am I correct here?

Yes, please. If you could send this right after experiencing the issue where Roon fails to launch (before reinstalling) this would be very helpful.

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@dylan

No:
Qobuz log in first during setup: no issues going on 24 hours

Add tidal in setting menu after initial setup, sends me to tidal website then back to roon and then freezes.

or if i do tidal on initial log in it freezes next time i restart/open.

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Hi @brandon_buccola,

The next time things freeze for you would you kindly make a note of the time that it happens and then use the directions found here and send us over a set of logs using a shared Dropbox link? You can then send along that time and the logs and we’ll take a look.

Thanks!

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