DKNTy
September 21, 2021, 2:24am
1
Roon Core Machine
PC, Intel(R) Core™ i5-1035G7 CPU @ 1.20GHz 1.50 GHz
Window 10
Networking Gear & Setup Details
Connected Audio Devices
Number of Tracks in Library
Description of Issue
Roon suddenly stop working, the Roon icon keeps spinning and nothing launches.
I have tried to uninstall and reinstall but no luck. Please help.
Go to the graphics card manufacturer site and update drivers from there not windows update.
DKNTy
September 21, 2021, 11:13am
3
@Ged , Thank you so much for the advise. however, I have tried as per your suggestion but NO luck. Here is the step I did
Option 1 – Download and install Intel Iris Plus Graphics 655 driver manually
Go to Intel download center.
Under Select Your Product, choose Graphics.
In the search box, type Intel Iris Plus graphics 655 and press Enter.
Click Intel® Graphics – Windows® DCH Drivers.
Download the file of igfx_win_100.
are there any other optiions. Just wonder how to get Roon Support Tech to help? Much appreciated.
Geoff_Coupe
(Geoff Coupe)
September 21, 2021, 12:33pm
4
You’ve posted your issue in the Support category of the forum, where it will be automatically seen by the Support team. One of them will respond in due course.
In the meantime, please give further information on your setup as was requested in the post template. This information helps Support diagnose your issue more quickly.
Carl
Split this topic
September 21, 2021, 12:52pm
5
2 posts were merged into an existing topic: Roon stopped working (me too)
jobseeker
(Paul)
September 21, 2021, 1:22pm
6
Is there any possibility that you have the ‘corrupt Tidal Account’ problem?
beka
September 21, 2021, 2:22pm
7
Hey @DKNTy ,
We’re sorry to hear that Roon is no longer working for you
Thanks for posting on community, trying a few troubleshooting steps and keeping us in the loop. Would you mind trying this as well?
1 Like
DKNTy
September 21, 2021, 10:44pm
8
Thank you so much Rebeka. I have followed your steps and it seems to work. Much appreciated. So happy to be able to use Roon now. Derek
system
(system)
Closed
September 23, 2021, 10:45am
9
This topic was automatically closed 36 hours after the last reply. New replies are no longer allowed.