Roon stopped connecting 4 months ago with unresolved community suggestions (ref#XHLGJ2)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· about 4 months ago my roon stopped connecting...the users network showed some other people had the same problem and some didn't. I found the suggestions in the user community too technical and gave up

Tell us about your home network

· PS Audio Airlens

2

Hi @Craig_Smith1,

We’re sorry to hear you’ve had ongoing issues and we’d be more than happy to help.

We’ll need some basic information to get started.

What is the operating system or machine you’re using to host your Roon Server instance? Do you rely on a MacOS server, a Windows server, or a dedicated headless unit like a Roon Nucleus/ROCK or a NAS?

When you open Roon itself on your server machine or remotes, what do you see?

3

Hi @Craig_Smith1,

We’ve not seen a reply here and this thread will shortly auto-close without any new activity. Are you still encountering problems with connectivity?

4

I updated my Mac operating system, reinstalled my Qoboz and Tidal accounts, and connected my PS Audio Airlens to my PS Audio Dac. The streamer and two services are working.

Please walk me through joining the above gear and streaming services to Roon.

Please send a link to the instructions on how to connect my gear to Roon.

5

Hi Craig,

Thanks for coming back to us, and no need to worry about the technical side. We’ll take this one step at a time, and you can stop at whichever step doesn’t behave and tell us what you see.

Since your Mac has been updated and the gear has moved around, the cleanest path is to rebuild the setup in order rather than guess at what survived the last four months.

1. Start Roon on your Mac

Open the Roon app on your Mac. If it isn’t there anymore, or it won’t open, download it fresh from

and install it. This is the copy that runs your Roon Server, the piece that does the actual work and holds your library and settings.

When it opens, sign in with your Roon account. If you’re offered a choice of an existing library to connect to, choose the one with your name/Mac on it rather than starting a new one.

2. Reconnect Qobuz and Tidal

In Roon, go to Settings > Services. Sign in to Qobuz and Tidal there with the same accounts you just reinstalled. Roon needs its own sign-in for each, signing in inside the Qobuz or Tidal apps doesn’t carry over.

Your favorites and playlists from both services will sync back into Roon automatically once they’re connected.

3. Add the AirLens

Make sure the AirLens is powered on and plugged into your network with an Ethernet cable, on the same network as the Mac. Then in Roon go to Settings > Audio.

The AirLens should appear under the “Roon Ready” section. Click Enable next to it, give it a name (for example “Main System”), and that’s it. The AirLens handles the handoff to your PS Audio DAC over the cable you’ve already run between them.

4. Play something

Go back to your library, pick any album, and press play. Then use the speaker icon at the bottom right of the screen to choose the AirLens as the zone.

One thing that would help us

If any of the four steps above doesn’t go the way it’s described, tell us which step and what you saw on screen instead, a photo or a screenshot is perfect and saves you having to describe it. That alone is usually enough for us to know exactly what’s going on. I’d also ensure you’re running the latest versions of Roon and Roon Server, if you get a prompt to update, take it.

We’re glad to stay with this until it’s playing.