Roon stopped playing all music sources TIDAL and playlists

[clyde_rickard]

Nucleus plus core ROON version1.7 build 610 -subscribed to TIDAL as well as having playlists in the iTunes library stored on a IMAC with catalina 10.15.6

two days ago all music stopped

i open the roon app on my phone or iPad as a remote-it shows music sources to play as discover, recents, tags, playlists, genres, tidal, live radio–when i go to any of those i can see the roon system choose music to play but when i hit the play now tab nothing happens

usually when you hit any play icon it will shift from the sideways triangle I> to the II icon as music begins to play but that does not happen

[noris]

Hi @clyde_rickard,

Have you made sure to select the proper audio zone prior to starting playback?
Are all of your audio devices still visible in the Roon Settings -> Audio tab?

[clyde_rickard]

I can pick a zone but not get it to play—and when I went to the settings —audio is shows things need to be enabled but when I try to click the enable tabs nothing happens —see photos

[clyde_rickard]

[noris]

Hello @clyde_rickard,

Are you still able to proper access the Nucleus Web UI?
I would try to reboot your Nucleus via the WebUI to see if this clears up the issue:

[clyde_rickard]

I am happy to report that the oldest fix in the book, “PULL THE PLUG” was successful. Thanks for the help

[noris]

Hi @clyde_rickard,

Thanks for letting us know the reboot resolved this issue!
Please don’t hesitate to reach out if you run into any other difficulties!