Roon stopped playing lossless files from Tidal (ref#OMYFCS)

[tristan_robinson]

What’s happening?

· Something else

How can we help?

· None of the above

Other options

· Other

Describe the issue

Hello, Roon has stopped playing files lossless, though I have not changed anything in my system or Tidal (source). I have toggled Tidal quality settings as well as trying different cables and DACs. Eliminating all other causes, Roon seems to be running improperly. I can only continue using Roon if it will play lossless. Please advise.

Describe your network setup

Bell high speed fiber internet, Giga router

[daniel]

Hi @tristan_robinson,
Thanks for reaching out to us to ask about this. I want to clarify exactly what is happening here. Are the lossless Tidal files not showing up in Roon when you search for them or are they showing up but not playing as lossless? Do you have any lossless local files and do they play properly?
Is this one of the tracks that you experienced lossy playback with?

07/24 21:01:56 Trace: [HOAM] [Lossless, 16/44 TIDAL FLAC => 16/44] [100% buf] [PLAYING @ 0:00/7:14] Heroin - The Velvet Underground / Nico
07/24 21:01:56 Info: [HOAM] [zoneplayer] Open result (Queueing): Result[Status=Success]
07/24 21:01:57 Debug: FTMSI-B ti/017E4A3B download status: FirstBlockRetrieved accessTimeout:True openFiles:1 prev:(FirstBlockRetrieved,False,1)
07/24 21:02:01 Trace: [HOAM] [Lossless, 16/44 TIDAL FLAC => 16/44] [100% buf] [PLAYING @ 0:05/7:14] Heroin - The Velvet Underground / Nico
07/24 21:02:02 Trace: [HOAM] [zoneplayer/raat] sync Schiit Modi+: realtime=6317954065656 rtt=0us offset=4633455065us delta=314us drift=12738us in 1554.9325s (8.193ppm, 29.493ms/hr)

[tristan_robinson]

Hi @daniel Daniel,
Thanks for your response.

My response was not deliverable to no-reply@roonlabs.com.

Tidal lossless files are showing up in Roon, however they’re playing lossy.

Unfortunately I have no local lossless files. The photoed songs haven’t been tested recently, but I only used (should be) lossless files for testing.

[Suedkiez (Just a fellow user like you)]

Paging @daniel.

I don’t know the history, but …

@tristan_robinson

Tidal lossless files are showing up in roon, however they’re playing lossy

Did you set Roon > Settings > Services > Tidal > Edit > Streaming Quality to Max?

[Suedkiez (Just a fellow user like you)]

Oh, the history is in this other thread:

Roon stopped playing lossless files from Tidal (ref#OMYFCS)

What’s happening? · Something else How can we help? · None of the above Other options · Other Describe the issue Hello, Roon has stopped playing files lossless, though I have not changed anything in my system or Tidal (source). I have toggled Tidal quality settings as well as trying different cables and DACs. Eliminating all other causes, Roon seems to be running improperly. I can only continue using Roon if it will play lossless. Please advise. Describe your network setup Bell high speed fi…

When you receive an email notification from the forum, you need to follow the link in the email to go to the forum topic and post there. You can’t reply to the email, and that’s why the address is no-reply@roonlabs.com

[Carl]

Topics merged so that all the history is in one place.

[daniel]

Hi @tristan_robinson,
I think @Suedkiez is on the right track here. Please let us know if that setting was the issue.