Roon runs on a SonicTransporter i9 with their own OS (sonicorbiter).
Intel i9 (9900 8-core)
8 GB RAM
ROON core is on this machine
HQPlayer is also on this machine
Networking Gear & Setup Details
Fios Gig Service goes to fios router to Melco S100 switch
SonicTransporter runs ROON and HQP then it sends music to a ORendu then DAC. This is controlled by an IPad Pro.
Connected Audio Devices
The SonicTransporter is connected to a opticalRendu with a fiber cable.
A USB cable then connects to a Denefrips DAC
Number of Tracks in Library
Have about 1500 albums - 300 local and 1200 (total) with Tidal & Quboz.
Description of Issue
I am getting random stops in playback. Sometimes it just stops and sometimes it restarts after 3-5 seconds. Looking at the ROON logs there seems to be an issue - it keeps showing RAAT lost the connection with the iPad and sometimes iPhone. Since these are just being used as remotes I don’t understand this. The ROON cache often seems high but I have cleared this and it doesn’t solve the problem.
Can you please upload a full log set from the SonicTransporter to Dropbox / Google Drive and provide a link? Do you notice RoonServer logs also ending or does the music playback just stop? Does the issue impact multiple zones?
@noris I tried to download the logs from the SonicTransporter i9 but they are only showing today (I guess what is visible to me is only from when it was turned on last and I shut it down daily). The logs from today won’t show the stop problem. It last occurred around Oct 1. Since then I have been trying to troubleshoot and have taken the optical rendition out of the loop and also not used HQP. It would be helpful if you could give me a reading on what you see in the two screen shots I sent with my request for support.
Thank you for sending the logs over and for your patience here while we’ve had a chance to review them, especially after the holiday weekend here in USA.
We managed to download the logs before you removed the link, and looking over them, we are seeing some sporadic network errors. You appear to be getting DNS failures according to the log.
How do you have your router’s DNS servers configured, can you please try to use Cloudflare DNS, Quad9 or Google DNS if you are not using either of these services yet?
As for the issue itself, the logs you sent do not contain the timestamp from 10/1 to check what happened right before, but have you by any chance reached out to SmallGreenComputer Support yet? You can do so by clicking on “Contact Us” (bottom right) on their website:
It would be a good idea to reach out to them to see if they are noticing any issues on the hardware side, as well as to see if they can retrieve/look over the system-level log on this unit for any further clues. Thanks!
Thanks for the response. To try and decipher the issue I have pared the system back. I took the oRendu out of the system and am going directly from the sonictransporter to the DAC with a short USB cable. I also started by just doing local files from my NAS (no streaming) with ROON. After 4-5 days without stops I started using Tidal/Qobuz. After 4-5 days without stops, I started using HQPlayer (and Tidal/Qobuz) but only with PCM. So far I haven’t had any stops with this either. Next I will do DSD with HQP. After that I will go back through the same routine but with the oRendu in the chain. I’m open to any other suggestions???
I’m about to put the Orendu back in the system. It seems there are several ways to do that. Connect it to 1G ports on the switch with either fiber or Ethernet cables. Also, it appears it could also be connected directly to the i9 via fiber. Of these three options, which one do you recommend for stability (forgetting sound quality for now)?