Roon Stopping (and sometimes restarting)

[noris]

Hi @DJD ,

Thanks for your patience here while we’ve had a chance to look into this further.

@DJD

just got a request from WesCambell for access to logs.

Yes, Wes is a member of the Roon Staff and we were looking over the logs, which is why you saw that request.

@DJD

The first stop occurred around 6:45 am (EST) Nov 5th. It was about 2:35 into the track ‘Dublin Farewell’ on ‘A Tribute to Jack Hardy’. The second stop occurred around 6:51am around the 4:00 minute mark of ‘The Tailor’ on the same album.

Looking at these logs, it looks like the issue might be between the OpticalRendu and the Denefrips. There have been some reports of Denefrips sensitivity to USB connections.

@DJD

So the music stopped again this afternoon. This is after playing music for several weeks without the opticalRendu in play and no issues. Today I put the oR back in the system and after an hour or so music stopped.

This further suggests that OpticalRendu is playing a part in the issue. The team has noted that it would be helpful to see what the OpticalRendu logs show when the issue occurs.

Can you please reproduce the behavior as before, note the time + date + track of the issue, then send us a new log set and OpticalRendu logs?

You can access the OpticalRendu logs on OpticalRedu web interface, under: Apps → Roon Ready → Roon Ready Diagnostic.

Thanks!