Roon stops playback every 2 seconds after startup (ref#M7OUQJ)

Support
1

Hi! What’s not quite right with Roon?

· Roon is slow, freezing or won’t start

Roon is slow, freezing or won’t start

· Roon won’t start up at all

Tell us what's going on

· Yesterday morning just before 8 AM Brussels time I have tried to start Roon after a few days.
It did a lot of things with several messages , only it did not start normal.
Eventualy it started but stopped playing every 2 seconds.
So please check it, Roon is becoming unusable for us !!!

Tell us about your home network

· Known after a lost of problems lately

2

Hello @Jan_Goormans ,

Thanks for reaching out. We’ve gone ahead and activated diagnostics for your account, and looking over the error logging, it looks like playback was failing due to a network error. Can you please try to perform a full reboot of your networking gear and Nucleus and let us know if that helps? It looks like playback was working as expected in the previous days before you reached out.

3

In the next week or 2 we will have our network upgraded to 2Gb connection, also with the provider and with 2,5Gb switches
Let’s see if that a solution
The Nucleus has been reboted

4

Hey @Jan_Goormans,

Thanks for the update! Certainly let us know how things perform under a new network connection.

We’re here to help with anything along the way as well. :folded_hands: