Roon stops playing after a while on Mac, Windows, and Cambridge CXN100 (ref#2J0C1I)

Support
1

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only local library *music is affected.

Where is your local content stored?

· On the same machine where RoonServer is running, internal drive

Please try playing content of a lower sample rate (44.1kHz or 48kHz), does this work as expected?

· No, lower sample rates are still affected

What are the make and model of the affected audio device(s) and the connection type?

· Cambridge CXN100 wired ethernet

Describe the issue

After a while I can't play roon (mac, windows and cambridge CXN100

Describe your network setup

I have a wired and wifi network : NAS is wired, Windows PC is wired, CXN100 is wired, Mac is WIFI

2

Hey @ebt,

Welcome to the community!

As a more specific step, could you please reproduce the issue, and share the track name , as well as date and time of the stoppage, and then please use the directions found here and send over a set of logs to our File Uploader?

Thank you! :pray:

3

I uploaded the logs, this issue is intermittent. I wonder if playback is affected when Roon server can’t connect to internet (internet provider outage but the network is still on). Could this cause playback disruptions?

I find the log not super verbose to understand what’s the root cause, I didn’t see any error.

5

Thanks for the follow up @ebt, lets see if refreshing your RAATServer database may help:

You can generate a new RAATServer instance on your device by following these instructions, but please be aware that this will reset your Roon Settings → Audio Tab to factory settings and I would advise making a backup of any custom DSP settings you have:

  • Create a Backup of your current Roon database
  • Exit out of Roon
  • Navigate to your Roon’s Database Location
  • Find the folder that says “RAATServer”
  • Rename the “RAATServer” folder to “RAATServer_old”
  • Restart the Roon App to generate a new RAATServer folder

With that, are you by chance playing in a grouped zone?

Is the CXN wired directly to your primary router?