Roon stops playing at random (?)

Support
1

Description My Setup

Details on your Core machine (OS, Hardware specs, Roon build)

  • Audiolinux Server, running on Audiolinux, Intel i9 13900 processor, 32GB RAM, 1 HD Samsung SSD 512GB for OS+apps Roon + 2 HD Samsung 4TB SSD for local music
  • Roon version 2.0.1277
  • HQPlayer: HQPlayer Embedded 5.0.1.2

Details on your Remote(s) (OS, Hardware specs, Roon build)

  • iPad Air Pro – 128GB - running iPadOS 16.2 - Roon version 2.0.1277
  • Samsung S10e – running Android version 12 kernel 4.14.113-25257816 – Roon version 2.0.17 Wifi 6
  • PC running Windows 11 Home - 11th Gen Intel(R) Core™ i7-1165G7 @ 2.80GHz 2.80 GHz Ram 16GB, Roon version 2.0.1277

Networking details (especially what hardware you’re using, how everything is connected, and anything notable about how it’s all configured)

  • Ethernet & Wifi Mesh network built on 3 * Asus Zenwifi XT8
  • Connected to Service Provider modem
  • Speedtest connection speed ethernet 93Mbps download – 18Mbps upload
  • Roon Core connected via ethernet, Remote PC connected via ethernet
  • Mobile Remotes connected via Wifi6

Audio devices in use

  • T+A 8 DSD connected to connected via Holo Audio Red USB connected to ethernet
  • Endpoints : 1 * Cambridge Audio CXN v2 , connected via ethernet

Library details

  • Local library on separate internal 2*4TB SSD harddisks in Roon Server
  • 35136 tracks (2441 local albums)

Backup details

  • Location 1 : SSD disk in Core Machine - 200GB capacity
  • Location 2 : Synology NAS 10,8 TB capacity
  • Location 3 : USB disk connected to Synology NAS - 7,2 TB capacity

Started Roon this morning playing a shuffle of about 150 albums.

Roon stopped playing without any indication (except that on my Windows 11 Roon client the queue screen was cleaned). Hower, the action bar at hte bottom was still availbable, and clicking Play resumed playing without issue. Clicking Album page also reloaded the screen, looking at the Queue all information was there.

I have taken a look at the Roon logfiles, but I have no idea what goes wrong.

The last time I had to manually reactivate playing was arout 13h14 . I was not actually listening at that moment, so most probably the system stopped playing some minutes before that.

Logfiles can be picked up at:

Roon logfiles Dirk 6 July 2023

I would appreciate if @support could dive into these to get an idea wat is actually going wrong.
Thanks in advance

Dirk

2 Likes
3

Hi @Dirk_De_Taey,

Thank you for your precise report and for sharing logs.

We’ve noticed your embedded HQPlayer is the assigned endpoint around the time of most warnings in the diagnostics you’ve passed to the team. Do you have logs from HQPlayer itself around the timestamp above? Is HQPlayer on the most recent version?

What happens if you stream directly to another endpoint and bypass HQPlayer?

Additionally, please provide an example track that was playing the next time you encounter this to assist with pinpointing the error trace.

We’ll pull diagnostics again from our end once you’ve had a chance to test with the Cambridge or T+A directly.

4

Hi Connor

Thanks for your feedback.

(Un)fortunately, I am on holidays now, so testing will only be possible starting beginning of August.
Dirk

1 Like
5

No problem, @Dirk_De_Taey, we’ll be standing by.

6

Hi Connor

This topic can be closed.

Apparently, the errors were fortcoming from a bad processor.
After having it replaced, errors are not occuring anymore (fingers crossed)

Dirk

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