Roon stops working after last update

Support
#1

Roon Core Machine

I7 NUC running Rock

Networking Gear & Setup Details

Connected Audio Devices

Sonos, external DAC connected to NUC via USB

Number of Tracks in Library

No library, just streaming from Qobuz

Description of Issue

I have just installed the last update, and my system has stopped “sounding”
i.e. All screens looks normal, but i dont get any music playing

One of my loudspeaker system handled by Roon is a set of Sonos speakers, they are now muted too in Roon but they still work with the Sonos app

#2

I assume you have rebooted the Roon Core just to test. Some people are having issues with Sonos devices dropping off the network, they come back after a reboot for some time and then disappear again.
See if that is what you are having and then maybe join that thread

#3

Yep, I do have re-booted my Rock.
Not sure if this helps, but on the “track length” horizontal line (in the lower part of the screen app line) now instead of the normal cursor indicating the position in mm:ss all I get is a sort of spot moving back and forth from 0 to end of track.

Signed: clueless in Roma

#4

Valerio in that case I will leave you to support as I thought I could quickly point you in the right direction.

Sorry I was unable to help you

#5

Michael thanks a lot anyway.

I have just realized that i can still play radio, so if these are not coming fron Qobuz this could be a good hint…

1 Like
#6

Lifetime subscriber, unable to use Roon since last update.
Radio seems OK, Qobuz not working ( when I play a song, nothing happens except a blue cursor is moving back and forth left to right on the timeline which is supposed to show the mm:ss).

Network is ok, my Sonos app is working flawlessly
I tried disconnecting my remotes, and now I am not even able to find my Rock.

Is there a way to go back to the previous build ?

Any help is GREATLY appreciated

#7

Flagging @support might help.

#8

Thank you, but we are in the SUPPORT area, aren’t we ?
No pun intended :slight_smile:

@support

#9

Moving cursor is mostly caused by network issues. Unplug everything, wait a couple of minutes and start everything. First your router and so on. If this doesn’t help search the forum for sonos problems and there mesh network.

#10

Thank you BUT this happened when I’ve upgraded
My rock Ethernet is cable
Radio is playing on Roon
Streaming music from Qobuz is not
I mentioned dSonos working meaning my network and Qobuz subscriptions are OK

#11

Hey @Valerio_Porta,

Thanks for getting in touch as soon as this happened - we’re sorry about the trouble.

Could you please use the directions found here and send us over a set of logs using a shared Dropbox link (or any other file sharing service)?

Thanks :pray:

#12

You’ve got mail !

#13

Hey @Valerio_Porta,

Thanks for the logs! I’ve sent them over to our technical team - I’ll follow up as soon as I hear back from them.

Stay tuned :nerd_face:

#14

Hi @Valerio_Porta, I just wanted to confirm that this is with our QA team and we’ll be in touch when we have more info here. Thanks!

#15

I think he is posting the same issue twice.

#16

Finger crossed here BUT Roon is singing again here
Thanks everyone at @support
Good job !!!

3 Likes
#17

That’s awesome to hear :partying_face:

We’ll keep this thread open, so you can let us know of any developments :nerd_face:

In the meantime, enjoy the music :musical_note:

1 Like
#18

Not meaning to be picky here, BUT while Rock is now streaming my Qobuz again, i have already experienced 3/4 glitches in the audio in a 2 hours listening session.

Please note that i am using Roon since more than 1,5 years and i have NEVER experienced such a glitch rate.

I may even understand that you are forced to blame my ethernet setup, but please realise that this has NEVER happened in the past 20 months and just started to happen now that i have made the last update.

Thank you for looking into this matter.

Ciao,
Valerio

#support

#19

Hello @Valerio_Porta ,

We wanted to check in with you here, are you still experiencing any further playback issues or has the system been working as expected? Please let us know, thank you!

#20

Hey @Valerio_Porta,

We didn’t want to just close this support thread before hearing back from you. We’d love to help get you back up and running with Roon, if that hasn’t happened yet.

Could you please let us know if you still need us to chime in? :nerd_face: