Roon stuck at logo screen affecting library and playback (ref#FCUBTO)

[rrykis6]

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Waiting for your Roon Server"

What happens if you press the "Select a different Roon Server" button?

· I see my Roon Server, but I still can't connect.

When you try to connect, what screen do you see?

· Just the Roon logo

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Nucleus*

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

For the last ten days I can only see the Roon logo most of the time. I can’t see my Roon software, library, obviously not being able to play the music.

Describe your network setup

Zyxel Lightning Fibre router

[daniel]

Hi @rrykis6,
Welcome to the Roon community. Thanks for reaching out to us about this issue. According to our records your Roon server hasn’t been active for 9 days. That about matches when you say this problem started. Please try to navigate to your ROCK’s web admin page. This link will tell you how to do that. If you are able to get to that page restart the Roon server from there.

If that page is inaccessible then either the server isn’t connected to your local network or it is off. To troubleshoot from here we would need to know how your ROCK is connected to the internet. Are you using ethernet or Wi-Fi? If you’re using ethernet are there any switches or network hardware between the ROCK and your router?

[rrykis6]

Hello there,

Just to clarify, for the last 9 days I’m trying to use a brand new Nucleus One, not Rock NUC anymore. Sometimes I can see that Roon is downloading my library of around 6.500 albums in flac from plugged in 4tb ssd portable hard drive. The problem is that I see most of the time Roon’s logo, nothing else. I can’t even listen to music from Tidal streaming platform.

[daniel]

Hi @rrykis6,
Strangely our system isn’t seeing your Nucleus only a ROCK. The Nucleus has it’s own Web Admin page. You can access it with one of the methods below.

1. Typing in the IP Address of the RoonOS Device in a Web Browser

2. Typing the hostname of the device, for example: http://rock , http://nucleus , http://nucleusplus , http://nucleustitan or http://nucleusone

3. Typing the .local suffix for the device, for example: http://rock.local , http://nucleus.local , http://nucleusplus.local , http://nucleustitan.local , or http://nucleusone.local

Can you also please use the directions found here and send over a set of logs from the Nucleus to our File Uploader?