ASUS Router connected via Ethernet
Description of Issue
Roon was working just last week. Now it’s stuck at the starting screen, with the animated logo. I already tried to reinstall, but it remais not starting.
This is the second time I seek Roon support for help. The first time the topic was closed without reply. Now I expect at least a reply, or I’ll just cancel my subscription, as it seems you have too many subscribers to care about just one. Right now I am not being able to use it at all.
I’m very sorry @Jorge_Alberto_Araujo that your post last time didn’t get resolved. It looks like it closed automatically after no activity, which was clearly our failure. We’re working on getting better systems (and more staff) in place to handle community inquiries.
A quick first check is to turn off your firewall/antivirus protection and see if Roon can initialize. If it does, you’ll want to add Roon.app and RAATServer.app to your exceptions list. This can sometimes be triggered by even small OS updates.
If you haven’t already done so, try rebooting your router
I see you’ve reinstalled Roon - try reinstalling the macOS as well.
Are you using Tidal or Qobuz? There might be a problem in the login files that’s interfering. I’ll send instructions for deleting that if nothing else has worked.
Let me know if anything changes with these steps and we’ll check further.
While its probably nothing to do with the issue being experiences… thats a 10year old Mac and is officially under spec for roon’s min requirements - so you are likely not getting the ideal roon experience for performance that you could with more recent hardware