Roon stuck on file rescan, not progressing past file 1 (ref#CIYDRY)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Rescanning files permanently, stuck on file 1

Tell us about your home network

· Using Roonserver in Windows 11

processor:
AMD Ryzen AI 9 HX 370 w/ Radeon 890M

2

Hi @Pablo_Gomez-Trenor,

Thanks for the details and the screenshot. According to the diagnostics report, the library scan has finished by this moment.

Could you please confirm whether the problem is still present on your side? If it is, let us know, and we will take a closer look. Thanks.

3

It is still present on my side. I have disabled all folders. Cleaned up library to remove references to deleted files, files associated with disabled storage locations and files not associated. Still stuck doing a file rescan on number 1 file. There are less files though. There should not be any!

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4

I usually switch between two servers in two different sites: a Rock server I use during weekends and the Windows Roonserver during weekdays. I use the same laptop in both sites. That same laptop runs roonserver when Rock server is not present. I un-authorize the license I am not using in each site. There is no problems with the Rock instalation

5

Hi @Pablo_Gomez-Trenor,

Thanks for the update and screenshots!

You mention there shouldn’t be any local files to be scanned when using Windows as both a server and remote - could you please share a screenshot of your Roon Settings > Storage in this case?

Based on your admin information, it looks like the Windows machine is hosting ~9k or so files.

If you could please bring your server back online, we’ll enable diagnostics for the PC specifically and take a closer look. Thank you!

6

After restarting the computer a couple of times, roonserver finally understood that there were no local files left and stopped rescanning constantly. Then I re-enabled my music folder. It scanned it normally. I then restored a 1 month old backup and my favorites, lists, etc came back. Apparently everything is normal now and roon is not re-scanning constantly. I did make a backup right away to have a new base line to go to, although just restoring a backup did not solve the problem before. Problem solved.

7

Hey @Pablo_Gomez-Trenor,

Great to hear that everything is back to normal. After a couple of restarts, Roon Server stopped rescanning constantly, your music folder scanned normally again, and restoring the month-old backup brought back your favorites, lists, and other library data.

It was also smart to make a fresh backup right away so you have a new baseline to return to. We’ll go ahead and mark this thread for closure. Enjoy your Roon experience!