Roon stuck on loading screen after manual subscription renewal (ref#195JB3)

Hi! What’s not quite right with Roon?

· Roon is slow, freezing or won’t start

Roon is slow, freezing or won’t start

· Roon won’t start up at all

Tell us what's going on

· My Roon subscription ended yesterday (May 12th). The automatic renewal failed, so I had to manually renew the yearly subscription.
Before renewing, whenever I tried to access Roon, I received a message saying there was no active subscription, so I couldn’t access my library.
The issue is that after renewing the subscription, Roon now gets stuck on the initial loading screen whenever I try to open it. I’ve tried accessing it from my PC, smartphone, and tablet, but the result is always the same. There is no error message displayed.

Tell us about your home network

· I only have one router connected — no switches, extenders, or VPNs in the network setup.

It also doesn’t seem to be a network-related issue, since everything stopped working exactly when I renewed the subscription.

I tried restarting the server (not sure why I didn’t think of that earlier), and when I opened Roon again it asked me to log in. After that, I was finally able to access everything normally.