· None of the above quite fits
· None of these quite match
· When I open Roon it says LOOKING FOR ROON SERVER nothing works!
· already provided
Hi @ludlowknowles,
From a previous post your Roon Server was running on an Antipodes DX.
The screen shot you posted is offering an option to switch to a DX3 (which I assume is your name for the Antipodes DX).
Have you attempted to do so?
As pointed out before, you don’t need to use this screen, when for example your Nucleus is the active device. Therefore, back out, i.e., < Go back.
It would be really helpful if you confirmed which device you want to use as your Roon Server.
Since you have a single licence, manage the active device under Settings → General, and don’t use the Configure Roon OS devices link.
Hello @ludlowknowles ,
Thanks for reaching out. According to diagnostics on our end, it doesn’t looke like there are any Roon Servers currently associated with your account.
Are you trying to switch to the DX3 as your main Roon Server? If so, you can go ahead and click the Switch to DX3 button you see there.
Let us know how this goes!
I connected to the DX3 server but there is another option called KAL50. What is that and why am I asked each time I open roon if I want to connect to DX3 or remain on KAL50? What is that? Also I am unable to use ROONARC it says NO ROON SERVERS FOUND. It has not worked since 4/27/26 HELP. Unfortuantly this system for contacting you is too complicated and I am only able to put 1 screenshot per reply so it is taking far too long to resovle the issues.
Do you have an Antipodes KALA 50 and an Antipodes DX?
Which device should run your Roon Server?
Regarding screenshots, you may post more than one image. Please follow this guide.
Roon ARC won’t work until you have an active Roon Server. Therefore, park this issue until the first is resolved.
Technical Support will soon be along to assist you.
Hi Thank you! I have a dx server that was sent to Antipodes. It had to be updated bc they told me it would not work after the ROON update on 04/27/26. So I don’t know how to anwwer bc they changed the entire motherboard and now it says both DX3 and Kala50 each time I try to connect. My playlists were all lost in this. And I also cannot use ROONARC. For now i am connected to DX3 and the library (minus playlists) is there. I just want to connect ROONARC and be done. Why won’t ROONARC connect?
This has been a horrible experience. I am not a programmer. Your system for replying and getting help is too complicated.
I’ve removed your last screenshot (of Roon ARC) in your previous post - it was showing your email address. It’s not a good idea to post private information on a public forum.
Hold tight - tech support will do their best to help you through this.
Hi @ludlowknowles,
Thank you for your patience.
We need to clarify a few details for due diligence to ensure we’re equipped to help you. You might have answered these questions in a previous thread, but please respond again here so the information is in one place.
You appear to have three potentially unrelated issues:
You can resolve this by selecting the “Switch to DX3” option. However, we first need to sort out what happened to your library when the motherboard was switched, as this is causing issue #2 below.
Your playlists are missing. If the motherboard was switched without actually creating/restoring a Backup of your Roon database, then you might not be able to recover these. Playlists aren’t synced to the cloud, and are tied to the Roon library itself. It sounds like you’ve reimported the library to a fresh Roon database rather than restoring the old database. Do you have a Backup available?
Lastly, Roon ARC will require port forwarding or Tailscale in order to work with Roon. What do you see in Settings → ARC? The specific diagnostic message there will dictate the appropriate solution. The most likely cause is that you have two active routers on your network, or that there are multiple subnetworks in your local network.
Is your RoonServer machine (the DX3) connected to the access point you’ve mentioned in your other threads, or to your main router?
We’ll watch for your reply. Thank you!
Hello I am running an upgraded Antipodes DX3. I do not have a Kala50 server. My DX3 stopped working on 04/27 when Roon made some major update. Antipodes said the server would not operate without upgrading the motherboard. I had no idea about the update on 4/27 or that making these changes would cause the loss of the playlists. There are no backups. I’m beyond devastated. How could I have known waking on 04/27 that all of this would occur? Ugh!
The server is connected to a HAWKINGS WIRELESS ACCESS POINT. Unsure if it’s necessary but was sent with the original unit so I still use it.
Inside settings>Arc
Hi @ludlowknowles,
Thank you, that screenshot is actually good news. Let’s take your issues one at a time in plain terms.
1. Why you keep seeing “DX3” and “KAL50”
You’re right that you only have one physical server. When Antipodes replaced the motherboard, Roon registered the new board as a new machine, while the old registration still shows in the picker, so “DX3” (the new board) and “KAL50” (the old one) are really the same box before and after the repair. That’s why Roon keeps asking which to use.
To settle it: on that selection screen, choose DX3 and let it fully start. Going forward, manage your active server under Settings → General and avoid the “Configure Roon OS devices” link, which is what re-surfaces the old entry. The KAL50 entry is just a stale listing, once DX3 is consistently your active server, you can ignore it, and it won’t affect playback or ARC.
2. Roon ARC, this is already working
Good news here: your Settings → ARC screen shows “Ready — securely accessible by Roon ARC,” so your server is set up correctly and reachable from the internet. The earlier “No Roon Servers found” message was a side effect of issue #1, ARC can’t connect while there’s no active server, and yours was caught between the DX3 and KAL50 registrations.
Now that DX3 is active, please fully close and reopen the Roon ARC app on your phone, and make sure you’re signed into ARC with the same Roon account. It should find DX3 and connect. If it still doesn’t, sign out of ARC and back in, and let us know.
3. Your playlists
This is the hard part. Before we conclude they’re gone, two things are worth checking:
If either turns up something, send us a screenshot and we’ll walk through restoring it. If not, we’re sorry to say we won’t be able to recover them.
I feel your frustration deeply. We did notify users ahead of the release, but with an in-app notification, as well as a newsletter that was sent out on April 10th. There was also a community post about it, but we understand these things can still easily be missed, and you have our apologies.
We’re not able to see from your account admin, but do you have any streaming services synced to your Roon account? If so, those playlists will still be available.
Hi @ludlowknowles,
Just checking in on this, were you able to pick DX3 as the active server and leave the old KAL50 entry alone? We also asked you to fully close and reopen Roon ARC, and if needed sign out and back in with the same Roon account, to make sure it reconnects to DX3. For the playlists, could you also check whether Antipodes kept the original storage drive, and take a look in Settings > Backups to see if any backup location is listed? If you find either one, send us a screenshot and we can take it from there.
Please note, if we don’t hear back from you this thread may close automatically soon. If the thread auto-closes and you need further assistance, please submit a reopen support request via the technical support help form below and specify that the issue should be reopened. Thank you.
Hello I can connect Roon to DX3. The playlists are lost as Antipodes did not save any of the data.
The remainign problem is with RoonArc. It is the same as always. I have deleted it 20 times, reinstalled and it is always the same issue. Please see the attached. This would be much faster if I could just speak with someone this is taking too long to resolve.
