Roon stuck on not installing Windows 10 stuck at "Start your subscription

[Dave_Callender]

Core Machine (Operating system/System info/Roon build number)

Windows 10 Roon not started so no build #

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

On Ethernet, Roon Core and database on same computer. New computer minimal software on it.

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Have not gotten that far

Description Of Issue

Trying to get Roon initialized I have logged in get to the next page and it stops. I do not see any “Next Step” buttons. I see this:

Start your Subscription
A Roon Subscription…
… discover new music

Things I have done
Rebooted
Turned off firewall
Waited

[ged_hickman1]

Posting a screenshot would be helpful.
In the meantime try the 32 bit version as it might be having issues with the graphics card.

[Dave_Callender]

Was looking for a way to upload. Did not look at the top menu.

Thanks for the quick response

[Dave_Callender]

Installed 32 bit version. See the same screen. Should I unistall and go back to 64 bit version?

[Dave_Callender]

Graphics card is Intel UHD Graphics 630

[ged_hickman1]

Next thing to try would be to go to the Intel site and download the latest drivers. Not windows update.

[Dave_Callender]

Used the Intel® Driver & Support Assistant
Updated driver
Rebooted
Started install of Roon
logged into account
Got to the same screen

I am on the 32 bit software

[dylan (Dylan Caudill)]

Hi @Dave_Callender,

Is there anything else on the page that you’re seeing here?

Are you able to log in okay on our website?

[Dave_Callender]

It still stops at the same place. The screen is just after you log in. I tried to install on another windows computer and got the same results

I have tried installing several times. Presently I have the 64 bit installed

[Dave_Callender]

There is nothing else on the window. Just

[Dave_Callender]

I see this in the Task Manager

As soon as I close the window the apps in the task manager quite

[Dave_Callender]

Sorry, Yes I can log in to your website.
I start up Roon.
It asks to choose your roon core. I choose set up on this PC
I look in successfully
Then get stuck on the next page

[Dave_Callender]

I have not installed Roon before . This is my first experience with Roon. Have not set up before

[Dave_Callender]

I figured out the issue. I created an account about a month ago, but did not go as far as putting in the CC info. I created a new account with CC info and was able to do the install.

Thanks for the quick response I am good.