What is the operating system of your Roon Server host machine?
· MacOS
What kind of device are you using to perform the login?
· Mac
Where are you trying to login?
· I can't log into Roon
Have you been redirected to [https://account.roon.app](https://account.roon.app) (the Roon login page) in your browser?
· Yes
Please try clearing the browser cache and cookies for the [l](https://account.roon.app/)ogin page where you have been redirected
· No, the issue remains the same
Content / Popup Blockers
· No, the issue remains the same
Temporarily try to use a different browser
· No, the issue remains the same
Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.
· No, the issue remains the same
Different device
· I cannot switch to a different device
Are you still facing the issue on the different device
· No, the issue remains the same
Record the timestamp
· Wednesday may 27 3:25 p.m.
Describe the issue
when I open Roon, I get a page that says Connect to your Roon Server. When I click on connect, it takes me to a page where I see the Roon icon and that is where it stays. I can't get past that page.
Diagnostics indicate that both Roon Remote and the server have pinged our own cloud servers since you last posted, so this is likely just an issue with the loopback network interface. MacOS will sometimes sever the connection between Roon Remote and Roon Server on the same machine after an update to either the OS or to Roon itself.
If you haven’t already, toggle local network access on for Roon in System Settings → Privacy & Security → Local Network.
Also try disabling any consumer VPNs you might have enabled temporarily.
Let us know if this helps and we’ll proceed with next steps.
I toggled the local network access off and then on and nothing has changed. Is Tailscale a VPN? I do have that on my computer. nothing else that I know of.
From your account admin, it looks like your Mac running Roon Server has multiple IPs currently active. As a next step, I’d see about disabling all but a single local subnet within your network settings, and see if that helps get you re-connected.
Here is more info on local subnets:
We’ll be monitoring for your reply and results, thank you!
I’m not sure I can do what you are asking. I found my IP address in network settings, but don’t see any subnets there. this is getting me over my head I fear. I may need you to take me through this in baby steps. I am using a MacBook Air with Tahoe 16.5 OS.
