ROON Stuck on 'Scanning Now' after latest roon version updated

[Alexis_UZAN]

Core Machine (Operating system/System info/Roon build number)

Using iMac laptop - Os El Capitan Version 10.11.6 + other devices (ipad / Cell phone Huawei running on Android) but the result is always the same

Roon Core running on a QNAP NAS where there is also my music Storage Folder / library.

The QNAP is connected to a Synology router and my Imac connected to the Synology through an ethernet wire.

Description Of Issue

Last week, I downloaded and installed the latest version of Roon.

I had the first following issue that has been solved.

I couldn’t acces anymore to my library, so I reinitialized the licence and I could access to the library again.

After that, new issue not solved :

I can now access and play my music but it is not finding anymore my new music in real time like it did perfectly before the roon update.

And there is a spinning wheel on the top right corner (seccre screesnhots)

Roon start properly but the scanning process gets stuck on 5 949 of 110 464 files. I can use the program but the scanning process never completes.

It is just like the roon has been frozen in a past position and doesn’t take into account new files.

Everything was ok for several months before this Roon update.

Reboot several times my NAS + core server + my router + my laptop but nothing changed

I regularly delete some useless files in my library directly in my finder + on the qnap appliication.

Could you please help me.
Many thanks !

[nuwriy]

Hello @Alexis_UZAN, and welcome to the community! We generally see this behavior when one of the tracks is stuck, which can occur for a few different reasons. When you are able, please get Roon into this state again and reply here with a timestamp (your local time) when the issue occurs. From there, we’ll enable diagnostics for your account and see what’s going on with the track in question. Thanks!