Roon stuck on 'snapshotting databases' during startup (ref#RD8J5L)

Support
1

What’s happening?

· I am experiencing freezes or crashes

How can we help?

· I am experiencing freezes or crashes

Other options

· My Roon software won't start up

Describe the issue

When I start Roon, it shows my Roon server, then I press it to start, then it just takes me to "snapshotting databases" for hours on end. I cannot get out of it. I do not have more than 100 songs on this so I'm not sure why its taking so long to search

Describe your network setup

Roon laptop server to dac to amplifier

2

Hello @michael_8_whittingto ,

Welcome to the forum and thanks for reaching out. Is there any change in behavior if you try to perform a full reboot of your laptop? Can you please use these instructions to upload your Roon logs to the below link and let us know once they are uploaded? After sending the logs, you can try the following reset procedure to reset your Roon + RoonServer app to a fresh install. Let’s try a fresh database and see if your issues persist:

  • Exit out of Roon + RoonServer (from taskbar area)
  • Navigate to your Roon Database Location
  • Find the folder that says “Roon Server” and “Roon”
  • Rename the “RoonServer” folder to “RoonServer_old” and “Roon” to “Roon_old”
  • Reinstall the Roon App from our Downloads Page to generate a new Roon folder
  • Verify if the issue persists on a fresh database before restoring the backup

Here is the process outlined from a macOS machine:
roonoldmac

3

Hi Norris,
Thank you for your response, i will try your suggestions and post here the results.
Thanks !
Mike

4

Hey @michael_8_whittingto,

Since some time has passed, I wanted to check in and see how things are running? We’ll be on standby for your reply! :raised_hands:

5

This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.