Moon 230HAD via USB to MacBook Pro running 11.6.2 OS
dCS Vivaldi upsampler via wired network
Number of Tracks in Library
60000 tracks
Description of Issue
Have been using my Moon 230HAD as an endpoint via USB (working for over a year). Today experienced an issue with the Roon SW (MacOS 1.8 (build 884) crashing (no reports, SW just closes) when selecting the Moon 230HAD as an endpoint. Can select a different network endpoint and the Roon SW functions correctly and will play music.
Using same setup (Macbook, USB cable, Moon230HAD) above with Tidal (webplayer) and music playback is fine.
Have also tried removing the ROON software and re-installing on the Macbook, and issue persists. The ROON and RAATserver folders within the MacOS library folder were also renamed before installing the ROON SW again.
I would appreciate some response from support on what potential next steps to take.
AceRimmer
(Smoke me a kipper, I'll be back for breakfast!)
3
Is the Moon firmware the latest version available?
I checked the Moon website, and no firmware is posted for the 230HAD. Setup was working fine up until 2 days ago, and the issue seems Isolated to the Roon SW on the Macbook as tested with another laptop (windows 10 based) and Roon works with the Moon 230HAD fine. Tidal and Qobuz SW applications on the Macbook also work just fine with the 230HAD.
Hey @James_Stegen we’re so sorry that it took us so long to respond to your concern, I really appreciate your patience and for following up!
Since this issue is only occurring on the Mac and you cannot reproduce it on the Windows device, we’d like to take a look at the logs to determine next steps.
Can you please reproduce the issue, note the date and time that this occurs, and use the directions found here and send over a set of logs to our File Uploader?
