Roon switches track after 30 seconds of playback on Tidal (ref#WPU9VV)

Support
1

What best describes your playback issue?

· Music stops playing unexpectedly

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· TIDAL

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· 23/04/2025 at 04:25 Ljubljana Slovenia. Track "See the Woman"

What are the make and model of the affected audio device(s) and the connection type?

· Chord 2GO/Hugo2

Describe the issue

I play a track on Roon. Roon switches on a next track after 30 seconds of playback. My Tidal account is in order

Describe your network setup

Chord 2Go. LAN

2

Hello @taberuserg,

Thank you for reaching out to Roon Support.

Could you please confirm whether you have an active TIDAL subscription? Roon does not support trial or promotional TIDAL accounts.

Kind regards,
Vadim

3

Dear Vadim,

Yes, you’re right. By mistake, I used my trial login/password for TIDAL. Now, everything plays well with a paid subscription’s login/password.

Best regards, Sergey

4

Hello @taberuserg,

Thank you for the update — we’re glad to hear that everything is running as expected now.

Enjoy your music! :notes:

Best regards,
Vadim

5

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