Roon symbol wobbles but fails to connect on iPad and iPhone (ref#BTY950)

Support
1

Hi! What’s not quite right with Roon?

· Roon is slow, freezing or won’t start

Roon is slow, freezing or won’t start

· Roon won’t start up at all

Tell us what's going on

· The Roon symbol just wobbles like it’s trying to connect but is t connecting on the iPad or the iPhone

Tell us about your home network

· The home network is connected and working fine with every other device

2

Do you happen to use a mesh wi-fi system?

3

Hey @paul.bailey2292,

Thanks for writing in and for sharing your report! Based on your account admin, there’s a chance you may have a few active local subnets across your local network.

As a next step, I’d test out disabling all but a single subnet, reboot all your Roon devices, and see if you’re able to connect properly.

We’ll be monitoring for your reply and results! :+1:

4

Hi @paul.bailey2292,

We’ve not seen a response but want to ensure you’ve found the support you need.

Please see these articles for an additional guide on network topology that will best support Roon: