Roon unable to connect on Android GSM and tablet, works on Windows PC (ref#1XR0JQ)

[rudimichiels]

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Looking for your Roon Server"

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Windows*

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

Roon no longer works on GSM and tablet. Used to work fine. Both android. Roon server on windows pc works.

Describe your network setup

Roon no longer works on gsm and tablet. Both Android. Roon server on windows pc works

[benjamin]

Hey @rudimichiels,

Thanks for taking the time to write in and share your report - and welcome to the Roon community! We’re excited to have you here! Sorry to hear about your connection issues with your remotes though.

From your account information, it seems that you may have the legacy version of Roon downloaded on the OnePlus Nord device - Roon 1.8. Since your server is running Roon 2.0, you’ll want to download the latest version of Roon, you can do so from your respective app store or from our downloads page here:

https://roon.app/en/downloads

Have you attempted a fresh install on the Samsung device yet? It may be good to do this as well.

Do you have any windows firewall active on your server machine? It may be worth temporarily disabling your firewall and testing to see if youre able to connect afterwards.

We’ll be on standby for your reply!