Roon unable to connect on Mac after update to Sequoia 15.3 (ref#D6460B)

Support
1

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Looking for your Roon Server"

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *WiFi*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Nucleus*

Select any of the following components that are present in your local network setup

· *Mesh networks*, *Antivirus* *software *installed on RoonServer _or _Roon Remotes

You mentioned a mesh network in your setup. Certain common mesh networks might require slight reconfiguration to support Roon.

· Eero

Click below for next steps with an Eero mesh network.

· I still need help.

You mentioned antivirus software. Please select the specific Antivirus you have from the list below

· None of the above

Describe the issue

Roon was connecting from my Mac, now it isn't. I can connect to my Roon server using all other devices. When clicking 'Configure Roon OS devices' the popup shows the IP address, clicking on the IP address opens a webpage showing the Roon Optimized Core Kit settings - all are OK. I've restarted the Roon server. Roon works everywhere except on my Mac after it was updated to Sequoia 15.3

Describe your network setup

Roon server is connected direct to my Eero network adaptor, Mac connects via WIFI. Eero set up correctly verified by all other devices connecting to the same network working correctly, i.e. iphone, ipad, Sonos speakers

2

I have this problem also quit often. I am able to solve it by going to:

  • system settings
  • privacy and security
  • local network
  • uncheck Roon and check it again
1 Like
3

Do you still have this often with 15.3? Because many people reported that the issue stopped for them with 15.3, after it was frequent with 15.1 and 15.2., and there was some hope that it’s fixed for good.

15.3 should show a popup asking to give Roon network permissions. If it doesn’t, or if it doesn’t work, performing your steps is surely a good idea.

1 Like
4

It is still happening with 15.3. I had to do it the first time I started my Mac mini m4 after updating it to 15.3

1 Like
5

And did you have to do it again after the first time? Once would be normal, but not if you have to repeat it after reboots, for instance

1 Like
6

Thank you, this solved the problem and I notice this setting isn’t captured in the Roon help guide for Macs - highlighting here as an idea to add to the help guide.

7

Me to. Just updated to 15.3 last night. Switched on MacBook Pro just now and I too am unable to connect. I’ll read this thread and see if I can sort it :slight_smile:

8

Perfect. Thanks @Faxe. This has sorted the issue. Nice one @Faxe. Roon is my musical crutch - my productivity can return back to normal now :laughing:

9

Normally there should be a prompt by macOS, asking for the permission, which then sets the toggle.

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