Roon unable to connect remotely when away from home (ref#XPN4CT)

[Wilson_Waters]

Network Setup

· My only router was provided by my ISP

ARC Status

· ARC is *Ready*

Describe the issue

It won’t connect when I am away from the house. It works fine at home.

Describe your network setup

Verizon;
Verizon
Windows OS

[benjamin]

Hi @Wilson_Waters,

Could you please reproduce the issue while at home (disable wifi on your mobile device and attempt to connect to Arc over cellular data)

And then access your Roon Settings> Roon Arc and see if there is an error code.

If so, could you share it? Thank you!

[connor]

Hi @Wilson_Waters,

Have you recently migrated your RoonServer machine between computers or restored a Backup?

If you’re still having issues, please try reinstalling ARC. Let us know if this helps.

Do you rely on Tailscale or port forwarding to connect your RoonServer machine to ARC?

We’ll watch for your reply.