Roon unable to connect to Mac backup device

[Chris_whitfield]

Hi

I have noticed that my roon backups have recently started to fail. The last successful backup was on the 25th July.

My backups are held in a directory on my backup device, see below. Roon can not now access this external backup device

I also hold my music collection on this external backup device and Roon can’t access these either.

I can access this device from the Mac and I can see all the files and directories that Ronn can’t now see.

Could the latest Roon update be the caused of this?

In the meantime I have pointed my Roon backups to a directory on my Mac.

Chris

[Martin_Webster]

The latest update is unlikely to have caused this issue. Since you can see the drive from the Mac, which I assume is your core, it is more likely a permissions problem (note the error message.)

I suggest you go to System Preferences and check Roon has access in the Security / Privacy settings.

[Chris_whitfield]

Thanks Martin, I have checked this and Roon has access permission in the Security / Privacy settings and yes and the Mac is my core.

[Martin_Webster]

If Roon has Full Disk Access, then I try removing this and re-adding. In addition, if you create a folder on the Mac with an album, and add this to Roon, does it work.

[benjamin]

Hey @Chris_whitfield,

Ben here with the support team, I wanted to check in on this thread and see if you were still running into permission issues with your external backup device? @Martin_Webster is steering you in the right direction with the next steps.

Let me know!

[Chris_whitfield]

Hi Ben,
The issue has been resolved by giving the external drive further permissions that it previously had. Must be something to do with the recent Apple macOS update.
Thanks @Martin_Webster for your assistance.
Cheers
Chris