Roon unable to connect to server despite all recommended solutions tried (ref#AP7HDY)

Support
1

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Waiting for your Roon Server"

What happens if you press the "Select a different Roon Server" button?

· I see my Roon Server, but I still can't connect.

When you try to connect, what screen do you see?

· Just the Roon logo

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *MacOS*

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

ROON not able to connect to my room server after trying absolutely everything you recommend to solve the problem

Describe your network setup

Hardwired with no switches in between, Sky router

2

Hello @

Since you’re running macOS, the behavior you’re seeing is consistent with the newer, stricter Local Network permission controls in the recent macOS releases.

Please try the following steps:

  1. Open macOS System Settings → Privacy & Security → Local Network
  2. Make sure Roon and Roon Server are both enabled
  3. Even if they are already enabled, please toggle them off and back on
  4. Fully quit Roon Server from the macOS menu bar / task bar
  5. Reboot your Mac
  6. After reboot, launch Roon again and check if the devices is avaliable again.

If that still does not help, we can take a look over the Roon logs, you can access them using these instructions and you can upload them to the link below and let us know once uploaded:

https://workdrive.zohoexternal.com/collection/nocvrfc5b2ddab55140af8640f1d7ce13291e/external

Alternatively, if you just want to get started fresh with a new database, you can try to perform a clean Roon install:

  • Create a Backup of your current database
  • Exit out of Roon + RoonServer (from taskbar area)
  • Navigate to your Roon Database Location
  • Find the folder that says “Roon Server” and “Roon”
  • Rename the “RoonServer” folder to “RoonServer_old” and “Roon” to “Roon_old”
  • Reinstall the Roon App from our Downloads Page to generate a new Roon folder
  • Verify if the issue persists on a fresh database before restoring the backup

Here is the process outlined from a macOS machine:
roonoldmac

Please let us know if the issue persists after these steps, and we’ll continue from there.

3

Hello

I’ve tried all your suggestions without success.

I am keen to purchase the nucleus one would I have the same problem Also, how would I be able

To download my qobuz saved file

4

My apologies here @David_Williams, but it doesn’t look like the Mac running your Roon Server has connected to our servers in a few weeks.

Can you confirm Roon Server is running on the machine? Do you see the Roon jellyfish on your macOS finder taskbar?

If Roon Server isn’t running, let’s see if we can manually boot it up. Head to your applications folder:

  1. Right-click the Roon app > Show package contents > double click Roon Server
See if this allows you to then connect normally. Thank you!
5

Hi @David_Williams,

We’ve not seen any account activity or responses on this thread in over a week and we want to make sure you’ve found the support you need. Please reach out if you’re still experiencing connectivity issues on this device.

Here are some resources that might help in the meantime:

6

We’re going to allow this thread to auto-close at this time due to inactivity. Please reach out in a new tech support request if you’re still having issues and we’ll reactivate the topic thread or merge threads accordingly.

Thank you!