Roon unable to connect to server on MacBook Air after update (ref#RPCU99)

Support
1

Is Roon Server running?

· No, Roon Server is not running.

For Roon connectivity to work properly, both Roon Server and Roon Remote need to be turned on.

· I can't turn on Roon Server, I need help.

Describe the issue

à la suite d'une misa à jour, Roon ne se connecte plus à mon serveur (qui est mon appareil macbook air)

Describe your network setup

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2

Hello @jploeb,

Thank you for reaching out to Roon Support.

Could you please confirm whether you are trying to connect to the Roon Server running on the same MacBook, or if you are attempting to connect from a different laptop on the same network?

This will help us determine the correct next steps.

3

Hi @jploeb,

Account diagnostics indicate that a RoonServer instance and a Roon GUI have pinged our servers since you posted. The machine in question matches that in your description. Can you please confirm whether your screenshot is from a second device?

Do you have any third-party network security or firewalls?

Do you still require assistance with this issue? Keep in mind that this thread will automatically close soon without any reply.

Les diagnostics de votre compte indiquent qu’une instance de RoonServer et une interface graphique Roon ont contacté nos serveurs depuis votre message. L’ordinateur en question correspond à celui que vous avez décrit. Pourriez-vous confirmer si votre capture d’écran provient d’un deuxième appareil ?

Disposez-vous de solutions de sécurité réseau ou de pare-feu tiers ?

Avez-vous toujours besoin d’aide concernant ce problème ? Veuillez noter que cette discussion sera automatiquement clôturée prochainement en l’absence de réponse.

4

This thread is now closing due to inactivity. If you need more help, simply open a new support request and we’ll merge conversations accordingly. Thank you!