Roon unable to connect to server on Windows 11 Lenovo Yoga (ref#GBN18G)

Support
1

Hi! What’s not quite right with Roon?

· Roon is slow, freezing or won’t start

Roon is slow, freezing or won’t start

· Roon won’t start up at all

Tell us what's going on

· The roon server is running, but roon is unable to connect to it. I tried reinstalling, adding rules to the firewall, check the regional format (it gave me problems in the past), etc, but still it does not work. I'm using roon latest version (2.67 build 1661), and I'm running it on Windows 11 fully updated with windows update (at June 12th), all drivers are updated. The laptop is a Lenovo Yoga Slim 14ILL10 with an Intel Core Ultra 7 258V, 32gb ram, 2Tb NVME SSD. It worked before in this computer.

Tell us about your home network

· I'm using WiFi 7 with the onboard Intel WIFI 7 BE201 320Mhz card, driver version 24.40.0.4, connected to a netgear orbi pro. In speedtest is 3ms ping, with a downstream of 1932,31 Mbps and 2145,67 Mbps upstream, but as mentioned, the library, server and program is installed on the same laptop.

2

Hi @BaronDandy,

From diagnostics, we see a few overlapping Roon instances on this laptop, and it’s possible that it’s interfering with the client’s connection to the server on the same machine.

Do you have a Backup of your Roon database? First, verify that you have a Backup in a file finder. Then, please try the following:

  • Exit out of Roon + RoonServer (from taskbar area)
  • Navigate to your Roon Database Location
  • Find the folders named “Roon Server” and “Roon” and delete them. If there are two, delete both.
  • Reinstall the Roon App from our Downloads Page to generate a new Roon folder
  • Try to connect to a new database before restoring your Backup

Let us know if this helps. Thank you!

3

Hi @BaronDandy,

From what we’re able to see in diagnostic logging (which remains enabled for your account since this thread is still open), the machine in question was recently online and signed in.

Are you still having connectivity issues? We’re eager to assist, but this thread will auto-close eventually without any responses from the OP. Thank you and we’ll watch for your reply.