Roon unable to connect to server (ref#NBT78N)

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· roon tries to connect to server, but can't connect

Tell us about your home network

· windows 11

Hello @Karel_D_huyvetters,

Thanks for reaching out.

Since there isn’t much detail yet, let’s start with the most common causes of connection issues on Windows 11.

Please check the following:

  1. Firewall / Antivirus
  • Make sure Roon and RoonServer are allowed through the Windows Firewall.
  • If you’re using any third-party antivirus or security software, please temporarily disable it and test again.
  1. Same network
  • Confirm that the Roon Remote and Roon Server are on the same local network (no VPN enabled).
  1. Restart
  • Fully restart your PC.
  • After reboot, launch RoonServer first, then open the Roon app.
  1. Server status
  • Open Task Manager and confirm that RoonServer.exe is running.

To help us continue, please let us know:

  • Is Roon Server running on this same Windows PC, or on another device?
  • Do you see any error message, or does it just keep “searching”?
  • Are you using any VPN software?

Once we have this information, we can guide you more precisely.

same PC; keeps searching; no VPN; thanks for help!

Hi @Karel_D_huyvetters,

Is this a fresh Roon installation, or did you previously restore a backup (or make any other changes) before this behavior started?

Also, if you haven’t already, please try:

  • Fully closing Roon from the task bar
  • Launching RoonServer.exe manually from the Start Menu
  • Then opening the Roon app again

Let us know whether this was a clean install, and we’ll take it from there.

in desperation, I reinstalled Roon, and that worked. Thanks anyway.

Thanks for the update, @Karel_D_huyvetters — glad to hear that reinstalling Roon resolved the issue.

If you run into anything else or need help getting set up, feel free to reach out anytime.
Happy listening! :musical_notes:

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