Roon unable to connect to the internet (ref#T9EVH9)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Roon not connecting to internet

Tell us about your home network

· Eero pro 6e, netgear switch

2

Hello @G_Y,

Thanks for reaching out, and sorry for the trouble here.

To narrow this down, let’s start with a quick check: please connect an HDMI display to your Nucleus and take a look at the status screen - it shows the current network state of the device. Does it display an IP address? A photo of that screen would be very helpful.

If no IP address is shown there, the next test is to connect the Nucleus to your network using a USB-to-Ethernet adapter instead of the built-in Ethernet port, if you have one available or can borrow one. Ideally, use the same Ethernet cable with the adapter - that way we rule out the cable at the same time.

If the Nucleus comes online through the USB adapter, that points to a hardware issue with the built-in Ethernet port, and we’ll take the next steps with you from there.

Let us know what you find!

3

Hi @G_Y,

Since you’ve also sent an email inquiry to the hardware department to screen this unit for RMA, we’ll follow up directly there. Please keep an eye on your email inbox for a response. Thanks!