Roon unable to detect Melco streamer (ref#R1NX4N)

[Nick_DiGeronimo]

What’s happening?

· I'm having trouble connecting to Roon

What type of connection issue?

· Something else

How can we help?

· None of the above

Other options

· Other

Describe the issue

Roon can't find Melco streamer

Describe your network setup

Spectrum internet provider, Asus router RT-AX82U, hard wired, Using Intel NuC 11running Roon core

[noris]

Hello @Nick_DiGeronimo ,

Welcome to the forum! I am looking over your account details and it looks like a Melco streamer was located by Roon yesterday. If you try to perform a full reboot of your network, Roon Server, and Melco (in that order), does that help restore connectivity? After the reboot procedure the Melco should be seen on Roon Settings → Audio tab.

[Nick_DiGeronimo]

Unfortunately I am currently traveling for the next week. However I tried on Monday evening and many times over the last few weeks to reboot and “initialize settings” on the Melco but nothing has worked. I can see the IP address on the Melco and my network router but it doesn’t show up in Roon. When I plug my Bluesound node streamer in the same port it pops up instantly. I will try once more on the order you suggest and I’m waiting on some follow up from Melco. Thank you for responding

[benjamin]

Hey @Nick_DiGeronimo,

Thanks for the follow-up!

A few additional troubleshooting steps you can try after you return from your travels:

• Consider using the device’s IP address directly in the network share path (e.g., \192.168.X.X\Internal) to bypass name resolution.
• Check your router or DNS settings to ensure that local hostnames are properly resolved.
• If you’re using a workgroup or homegroup setup, verify that NetBIOS over TCP/IP is enabled on your network.

We’ll be on standby for your reply, thank you!

[Nick_DiGeronimo]

Thank you I will try these steps and report back on March 13th

[daniel]

Hi @Nick_DiGeronimo,
Great we’ll be on the look out for your response!

[Nick_DiGeronimo]

Thank you for the help. Somehow I was able to restore connectivity but I’m not sure how to duplicate the process if it happens again but I will refer to your suggestions. Thane again

[noris]

Hi @Nick_DiGeronimo ,

Glad to hear about the update and happy to hear that the system is now working as expected. Yes, if the issue re-occurs just let us know and we can pick this back up, thanks!