What best describes your playback issue?
· My DAC, streamer, or speaker doesn't appear as a Zone in Roon
What type of Zone is affected by this problem?
· *Network Zones* are affected.
Is the affected network Zone connected with Ethernet or WiFi?
· WiFi
Which network audio protocol is the Zone using with Roon?
· RoonReady
Does the device show up at all in Roon Settings -> Audio?
· No, it does not show up there
Does the device play audio from another source when using the same connection?
· The device has no problems with another audio source
Have you checked that Roon is whitelisted in any firewalls?
· I've checked the firewall and the issue remains
Since you are using a network connection to the device, please ensure that your RoonServer is on the same subnet as the device
· My devices are on a single subnet but is not visible to Roon
Do you have a complex network setup?
· I have a *mesh network* with devices connected to multiples points
Your local network might need some re-arranging to support Roon.
· None of the suggestions have helped me. I'd like to submit a support request.
Do you have an approximate timestamp of when the issue last occurred?
· 8.30PM EST 1 February 2025
What are the make and model of the affected audio device(s) and the connection type?
· MacBook Pro 16" M4 Max & MacBook Air M2
Describe the issue
Roon won't see audio devices on the Network
Describe your network setup
Eero Pro 6E - Main plus two additional units. My Roon Server (NUC) is connected directly to one of the auxiliary Eero 6E units.I have one DAC connected by USB to the Roon NUC server. That shows up in my devices. All other devices are connected to my laptop which connects to the LAN by wifi, they do not appear on my Roon Audio (settings) page. However, my Tidal app shows all devices connected to my laptop. Following an upgrade to Sequoia 15.3 3 days ago, my devices reappeared and I thought the issue was with 15.2. However, we had a power outage last night and since then , the devices have disappeared again. I have tried toggling the Firewall, the Local Network settings , restarting the Eero system as well as restoring my laptop, all without success. I had no issues prior to Sequoia.
Interestingly, wifi-only devices like my portable DAP show up in Roon as available audio devices but these are obviously not hard-wire connected to my laptop.