Roon unable to detect streamers, only plays computer output (ref#3QFJBD)

[algusmartin]

What best describes your playback issue?

· My DAC, streamer, or speaker doesn't appear as a Zone in Roon

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Is your device connected directly to the Roon Server via cable or over the network, or is it chained through another device (such as a streamer, Roon Bridge, or Roon Remote)?

· It is connected through a different device (e.g Rasberry Pi)

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

Since you are using a network connection to the device, please ensure that your RoonServer is on the same subnet as the device

· My devices are on a single subnet but is not visible to Roon

Do you have a complex network setup?

· Both the device and RoonServer are connecting to a *single router*

Try to disable any additional networking interfaces on your RoonServer machine.

· Disabling network interfaces had no change in behavior

Check to make sure RoonReady mode is selected on the device.

· I've checked this and the issue remains

If the device has multiple output options, do the other options work as expected?

· Multiple output types are affected

Is the device using the latest firmware as per the manufacturer?

· Firmware is up-to-date but the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· 16 april 18.20

What are the make and model of the affected audio device(s) and the connection type?

· Metronme audio Le streamer

Describe the issue

Roon does not find streamer any more, all was ok, just suddenly does not find any streamers. Only plays computer output.

Describe your network setup

streamers are connected via ethernet cable, roon is via wifi,

[connor]

Hi @algusmartin,

Thank you for your post.

We can see a failure during pairing after RAATServer discovers the Metronome streamer on the network. We’d like to escalate that particular error to development and will respond shortly.

In the meantime, does either a) refreshing the Audio Settings page with the circular arrow or b) restarting RoonServer allow the device to connect, even temporarily?

What is the specific network pathway between the Mac and the streamer in question? Please list any network hardware components (switches, mesh nodes, etc.).

Thank you! We’ll follow up shortly.

[algusmartin]

Hi Connor,

thanks, I restarted my computer meanwhile and Roon works fine again,

best,
Martin

[connor]

Thanks @algusmartin. If the issue returns, please share a screenshot of your Roon Settings → Audio page here.

Restarting Roon prompts a network discovery cycle, which then recognized the device announcements from the streamer.