Roon unable to display albums and Qobuz content (ref#TLUQT3)

Affected Product

Roon

Roon Issue Category

Interface & Usability

Description of Issue

I am not able to get Roon to display my albums, nor display anything from Qobuz, thus I have no audio.

Roon Server Platform

Windows

Roon Server Specifications

I am using a Windows PC, 64bit processor and 32 G of RAM. This system was built for processing photos. It is probably about 3 years old now.

Connected Audio Devices

The audio is streamed via a Cat6 cable to Cambridge CXNv2 Streamer.

Home Network Details

Xfinity hi speed internet to an Arris Surfboard SB8200 Modem with a Cat6 cable to a Netgear RAX120-100NAS router

Screenshot

Hey @dsmcrae3,

Ben with the support team here, I wanted to check in and see if you were still running into issues? I was able to pull your account up and see a library of ~5592 tracks currently successfully added to your server.

I’d also make sure your server and remote devices are all updated to latest Roon build.

Let me know your status, and if you need help!