Roon Unable to Find Innuos Zenith Mk3 despite Connectivity (ref#UXNGI8)

[philippe_mercier1]

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Waiting for your Roon Server"

What happens if you press the "Select a different Roon Server" button?

· I see my Roon Server, but I still can't connect.

When you try to connect, what screen do you see?

· I see the Server but the Connect button is grayed out

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Prebuilt Branded Roon Server* (SonicTransporter, Innous, Merging...)

Select any of the following components that are present in your local network setup

· *Powerline Adapters*

You mentioned powerline adapters in your network setup.

· I still can't see Roon Server even after bypassing powerline adatapter

Describe the issue

Innuos zenith mk3 connected (ip checked) visible, roon does not find him (roon set up with innuos); have rebooted, bypassed the internet switch,...no results

Describe your network setup

Routers silent boon,

[benjamin]

Hi philippe_mercier1,

Thanks for taking the time to write in! Sorry to hear about your Mk3 issues.

The first immediate thing to check is your local network setup - do you have multiple subnets active? Here’s more info:

How do I know my devices are on the same subnet/IP range?

We want to make sure your Mk3 isn’t on a different subnet. All Roon devices need to be on the same subnet in order to shake hands

Let me know your findings!