I am running Roon and Roonserver on a mini PC, under Windows 11. It had been running fine for weeks, but I accidently deleted a large playlist, so went for a recent restore, which I had done a few days ago. I let the restore run overnight and when I rebooted my PC the next day, the Roonserver seemed to be running normally, but Roon said it could not find the Roonserver, even though they are on the same machine.
Describe your network setup
Orbi router connected to Starlink router, ethernet and WiFI
I have gone ahead and enabled diagnostics mode for your account and what this action will do is next time your Roon Server is active, a set of logs will automatically be generated and uploaded to our servers for analysis.
By any chance have you tried to restart the Roon and Roon server manually ?
Thanks for your reply. I have tried starting the Roonserver and Roon manually. I just did so again. When the PC boots, it shows the Roonserver running in the tray. If I exit out of that and bring it on again, it again shows it is running, but if I try to start Roon itself, it just keeps saying it can’t find the Roonserver.
Since you are using a Windows PC, I would verify that both Roon.exe and RAATServer.exe have been added as exceptions to your Windows firewall.
You can use these instructions to add the exceptions and the executables themselves would be located in your Database Location/Application folder path.
I would also add these exceptions to any Antivirus or other Firewall blocking applications you may have and ensure that you connected to your network via a Private network, not a Public one, see this guide for more information.
Okay, those suggestions did not work. The exceptions for Roon and Raatserver were already added to the firewall exceptions and changed the network from Public to Private. When I did that and tried to open Roon, it did ask me if I wanted to allow Roon, etc. access. I clicked yes, but Roon still will not open. I actually went as far as turning off my Windows firewall, but it still is not working. By the way, my PC states that Roonserver is running.
My initial post stated that Roon was working fine until I did a restore. I believe the restore itself is the problem, not all this other stuff. Did you look at my logs, as you stated in your reply back to me? I would think the logs would show why Roon is not connecting to the server. I see your above reply to me was a copy and paste from your database, so I am not real confident that I am actually getting eyes on my particular problem.
Is there any way I can try the restore again? I still have the latest backup in my files. I performed that backup because I had made a lot of changes and additions to my playlists, so I would rather not go to an older backup.
What is the specific screen you’re encountering when you open the Roon?
It sounds like the GUI associating with the unique identified of the previous database. It might be easiest to simply click “Select a Different RoonServer.” If you don’t see your database, then clear the RoonServer on the machine currently:
Rename the “RoonServer” folder to “RoonServer_old”
From there, open Roon and set up a server on the PC when prompted. Navigate to Settings → Backup, locate the backup, and restore again. It’s unusual for a restore to take several hours unless something goes wrong, so keep the PC on and Roon open continuously during this process.
Looks like that worked. I was afraid to try “select a different RoonServer” before, because of the message that stated I might lose my music. I thank you, BUT it should not have taken this long to get an actual non copy-and-paste response. Thanks!
Hi @John_Hill,
We’re glad we were able to get your issues resolved! We’ll go ahead and mark this thread as solved, but feel free to reach back out if anything else comes up.