· I have been using the same setup for years with a Small Green Computer Sonic Transporter as my music server and an ultraRendu as the music player. Both the player and the server show up on my network when I check using sonic orbiter.com. I have rebooted both, and I have used the doc diagnostics app to make sure the player is connected to the dac, but Roon can’t find them. I have entered the ip address for both the player and the server with no results. Please help.
Tell us about your home network
· Router provided by Xfinity; that’s all I know. Using an iPad to run the show: no wi-fi connectivity issues with phone laptop or iPad.
I assume you mean: Roon on the iPad cannot find the server. Could you post a screenshot of what you see on your iPad when it is telling you this?
Also, you said you did indeed find the SGC using the address sonicorbiter.com. Did you press the ‘manage’ button and restart Roon Server through the apps tab on its web page?
Yes, I used the manage button at sonic orbiter.com to restart both the music server and the music player. The music player never shows up unless the dac is properly connected. For years now, I have been able to resolve this sort of connectivity issue by using the dac diagnostics app to confirm the connection between the dac and the player. For a long time I could reestablish the connection by unplugging the usb cable and then plugging it back in. This time that did not work, so I changed.cables, the dac diagnostics app showed that the server recognized the app, but Roon on the iPad still does not find the server. Initially, I got a screen that asked if I wanted to choose a different server - in the past this would give me the option of playing through my Sonos, but that option was not visible, and now all I can get when I open Roon on my iPad is the screen captured in the attached screenshot.
went back to sonic orbiter and rebooted both the music player and the music server, then checked the dac diagnostics. all same as yesterday. opened Roon on my MacBook Air, and got the screen shown on the screenshot “Waiting for your Roon Server.
Thanks for writing in! If you could, please bring your server back online. We’ve enabled diagnostics for your machine, so it should send over a fresh diagnostic report for us to take a closer look.
Hi Benjamin, I have now completed a hard reboot of the music server. After a period in which sonic orbiter could not find the server, it is once again showing up. Hope this is helpful. If you would like me to do a soft reboot through sonic orbiter, please let me know.
Thanks for the additional information, and for your patience so far! We’re a small team and work as fast as we can to respond to each thread. We were not able to enable diagnostic mode on your server, unfortunately.
If possible, could you attempt to gather manual logs? You can get the logs by navigating to
-> Manage -> Apps -> Roon.
You can then use the directions found here and send over a set of logs to our File Uploader? Once logs have been uploaded, please let us know so that we can check the server for your files, thanks!
Some additional troubleshooting steps to try in the meantime:
Apple periodically updates security settings that can “un-toggle” permissions for apps to talk to devices on your home network. Even if you haven’t changed anything, an iPadOS update might have.
On your iPad, go to Settings > Privacy & Security > Local Network.
Find Roon in the list and ensure the toggle is ON.
If it was already on, toggle it off and back on again, then restart the Roon app.
Being able to see the Sonic Transporter on your network doesn't always mean the Roon software inside it is active.
Go to sonicorbiter.com and click Manage next to your Sonic Transporter.
Go to Apps > Software Manager.
Look for Roon Server. Ensure it says "Running."
Pro Tip: Even if it says running, click Restart on the Roon Server app specifically (not the whole machine).
Xfinity routers have a feature called "Advanced Security" or "Protected Browsing" that can sometimes flag a music server as a "suspicious device" and block its internal traffic.
Open the Xfinity app on your phone/iPad.
Check the WiFi or Security tab.
Make sure neither the Sonic Transporter nor the ultraRendu are "Paused" or blocked by the Advanced Security filter. If they are, mark them as trusted.
Since you mentioned the iPad asked if you wanted to "choose a different server":
In the Roon app on the iPad, if you are stuck on the "Looking for Roon Server" screen, tap "Help" or "Configure IP".
Enter the IP address of the Sonic Transporter manually (you can find this on the sonicorbiter.com manage page).
If that fails, try the "Select a different Roon Server" button. This won't delete your music; it just forces the app to re-scan the network for the server.
Hi, I just followed the instructions to upload a zip file of the logs from the Roon app on my MacBook Air. I renamed the file to include my email address: [email redacted by staff] In an hour or so I will also follow the instructions for gathering manual logs from my MySonicOrbiter. Thank you. Lester
There are no files in the logs folder for RoonServer. Same result when I use the manage function for the Sonic Transporter to go to the Software Manager in MySonicOrbiter.
If there are absolutely no files in the RoonServer logs folder, it typically indicates one of two things:
Roon Server is not running on the Sonic Transporter at all (so it cannot generate any logs).
You are looking in the wrong location, and the active database/logs are stored somewhere else on the device.
Since the Sonic Transporter and the MySonicOrbiter interface are custom-built by Small Green Computer, we highly recommend reaching out directly to SGC support. Their team is best equipped to help you verify if the Roon Server process is actively running under the hood of their operating system, and they can guide you on exactly how to retrieve the logs from their specific hardware environment.
