Roon unable to locate 432evo Aeon Roon server (ref#652QP4)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· Roon can''t find my 432evo Aeon that I use as my Roon server

Tell us about your home network

· I have Cspire fiber optic as my internet provider, using an Adtran SDX622v router My server is connected to my network with a hardwired Ethernet cable connect to one of Cspires pods or wifi extenders, then running through a network switch near my server then another Ethernet cable to the server. I have been using Roon successfully with my server connected like this for about 1 and a half years. I know my server is connected to my network because I can login to it using the IP address of it. This problem of Roon not being able to find the server at all just started this morning.

2

Did you install the recent Roon update? It has new requirements that may not be met by an old OS that your 432 Evo might be currently using. Check here:

3

Well, that would explain why I am having the problem connecting Roon to the 432evo, and yes I did of course perform the update when I opened Roon yesterday morning. I have contacted the dealer I bought it from to find out about an update to cure this problem. Thanks for the info.

4

Hi @357vandy,

Contacting the dealer/reseller is the correct next step. They’ll contact Evo directly and take it from there.

Thank you for your patience. We understand this update is causing a frustrating impediment.